Job Description
Overview:
Customer Value & Persistency Manager is responsible for increase our product holding through cross-selling and upselling activities of and manage the persistency initiatives for all channels based on the strategic direction of the company.
Responsibilities:
- Develop and lead key initiatives on cross-selling and upselling activities to existing (in-force) customers.
- Develop and lead key initiatives win back customers who have lapsed/surrendered their policy (non in-force customers).
- Lead key initiatives on Persistency related for each channel (IBC, TM, DD, others).
- Stay up to date with industry trends and best practices in customer retention and persistency.
- Conduct monthly Persistency working team discussions to obtain alignment from key stakeholders as stipulated in the Persistency Committee TOR.
- Monitor Persistency dashboard & reporting exercises.
Qualifications:
- Bachelor’s degree in data science, actuarial science, mathematics, business, marketing or any related field
- At least 5 years in life insurance industry in in-force management, persistency, customer experience and/or sales