Job Responsibilities
- Oversee and supervise a team of claims specialists at varying levels, including monitoring the team's workload, effectiveness, and quality
- Provide guidance on resolution of high exposure claims. coverage issues, reserve timing, and assignments of outside counsel and experts
- Assess and evaluate individual specialist and team performance, provide feedback and develop training needs
- Coordinate and communicate with other managers and stakeholders to align the team's operations with other teams within the Claims department
- Review and approve correspondence, including coverage position letters and Large Loss Reports, as well as reserves and settlements in excess of the authority of the claims handling specialist
- Make recommendations concerning reserve changes to senior Claims management and participate in review and discussion of large loss activity with internal stakeholders, including Underwriters and Actuaries
- Foster and encourage strong relationships with internal stakeholders, trading partners, and clients, and respond to inquiries timely
- Provide timely communication to Underwriters on claims, litigation developments, coverage trends, and loss mitigation
- Support Underwriting by drafting or advising on policy wordings or renewal requests and attending renewal meetings with brokers and clients, as required
- Serve as technical resource for internal stakeholders and other claims examiners
- Participate in special projects and reports, as requested
- Travel to other Markel offices, mediations, trials, and conferences as required
Education
- Bachelor’s degree is required
Certification
- Insurance certifications or affiliation with industry group a plus
Work Experience
- 8+ years industry experience
- 5+ years supervisory experience required
- Strong organization and time management skills
- Ability to deliver outstanding customer service – both internal and external customers
- Ability to manage teams of seasoned managers and associates
Skill Sets
- Ability to deliver outstanding customer service – both internal and external customers
- Ability to manage teams of seasoned managers and associates
- Excellent written and oral communication skills
- Strong analytical and problem solving skills
- Strong desire for continuous improvement
- Superior PC skills, especially in MS Word, Excel, and Outlook
- Comfortable with high volume workloads, fast-paced service standards and metric based performance assessments
- Experience working in a team-oriented, collaborative environment
- Self-directed and highly productive with no supervision required
- Ability to follow procedural guidelines and recognize situations that present exception to guidelines