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Purpose of the Role: Responsible for implementing regional operations policy, workflow or process enhancements in the Branch to deliver operational efficiency and develop processes and procedures to mitigate operational risk to the Branch
Strategic
Plan and consider a controlling framework and collaboration between departments for ensuring efficient operation.
Customer
Deliver a high quality of service to customers to enhance function's reputation and meet customer's expectations.
Work in partnership with regional office to implement regional projects at a branch level.
Work in partnership with colleagues in Operations to provide advice on MUFG Operations policies and procedures.
Work in partnership with Operations department to investigate incidents including conduct interviews, collect data and contribute to recommendations to mitigate incidents in the future.
Work in partnership with Operations departments/Head Office to identify, assess and develop processes and workflows by ensuring it aligns to MUFG policies and delivers operational efficiency.
Other/Control
Contribute to process enhancements for Operations department and ensure the project aligns to MUFG policies and delivers operational efficiency.
Review Operations exceptional handling application from the Branch and seek approval.
Provide complex policy interpretation and guidance on local MUFG policies.
Develop recommendations for continuous improvement.
Prepare or coordinate reports on projects performance and recommend appropriate actions.
Cooperate to investigate any incidents within the department by preparing incident reports and providing recommendations to mitigate risk in the future.
Prepare documents for internal and external audits within the department by preparing documentation as required
Maintain good working knowledge of industry trends, products, relevant laws and regulations.
Adhere to all company policies as well as guidelines.
Job Requirements:
Degree qualified.
Desirable to have at least 4~8 years of relevant experience.
Strong communication skills with the ability to influence others.
Strong stakeholder management skills to collaborate with other departments.
Strong knowledge of project management, to support operations department in delivering projects.
Good knowledge of Operations system, policies, process and workflows
Proficient in English
We regret to inform that only shortlisted applicants will be notified.
Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.