AVP Middle Office Manager

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity

We are seeking an AVP Middle Office Manager to lead the trade lifecycle from capture to settlement, ensure accurate and timely trade processing, and foster strong collaboration across Front Office (Fixed Income – Inclusive of Private Credit and Equities), Compliance, Risk, and Accounting. This role is ideal for a forward-thinking team member and strong middle office professional who thrives in a fast-paced, data-driven environment and is passionate about optimizing workflows with AI and automation. Additionally, this individual will be a leader of onshore employees as well as international team members in India.

The Contributions You Will Make

• Lead a team of professionals in Trade Capture, Lifecycle Management & Confirmation – This includes training and developing both current and new employees to drive high performance.
• Ensure accurate capture of all trading activity across Equities, Fixed Income, and other complex asset classes, including Private Markets where applicable.
• Oversee the end-to-end trade lifecycle: Capture → Pre-matching → Trade Matching → Trade Confirmation → Settlement.
• Monitor trade status, identify exceptions, and drive timely resolution with internal and external parties.
• Proactively coordinate with Front Office to verify trade details, resolve discrepancies, and optimize trade flow.
• Work closely with team leaders from other departments to ensure all pre-trade requirements are met, including but not limited to Counterparty setup, Legal Documentation, System Connectivity (both external and internal), and Risk approval.
• Collaborate with client facing teams and setting an example for a “Client First” approach.

Trade Matching & Settlement

• Manage daily trade matching to minimize failed trades and optimize settlement efficiency.
• Understand and implement various settlement and custodial relationships, including clearing brokers, custodians, sub-custodians, and Prime Brokerage partners.
• Ensure settlement instructions are accurate, compliant, and aligned with regulatory and internal policy requirements.
• Develop and maintain metrics to track settlement efficiency, fail rates, and exception resolution times.
• Coordination with Front Office & Portfolio Managers as a trusted partner.
• Provide timely visibility into trade status, risk, and operational issues that could impact performance.
• Translate market events and corporate actions into actionable operational steps for the Front Office.

Risk, Compliance & Controls

• Implement and monitor controls to mitigate operational risk in trade processing and settlement.
• Ensure adherence to regulatory requirements, internal policies, and external audits.
• Collaborate with Compliance to address surveillance, KYC/AML checks, and trade-related restrictions.

Accounting & Reconciliation

• Interface with Accounting to ensure accurate P&L attribution, position reconciliation, and NAV integrity where applicable.
• Provide data and commentary for monthly/quarterly close processes, audits, and management reporting.
• Manage reconciliation of post-trade events (corporate actions, dividends, interest, tax reclamation processes).
• Identify bottlenecks and opportunities to automate routine middle-office tasks (e.g., exception handling, data enrichment, and reconciliation).
• Lead or participate in AI/automation projects to improve workflow efficiency, accuracy, and timeliness.
• Continuously evaluate and adopt new tools, data standards, and technology solutions to support the middle office.

Corporate Actions & Event Processing

• Process corporate actions accurately (dividends, mergers, splits, reorganizations) and identify issues requiring escalation.
• Work with stakeholders to ensure timely and correct dissemination of action items to Front Office and Custodians.
• Manage/Maintain a robust process for Governance, Documentation, Standard Operating Procedures (SOPs), and control narratives.
• Provide training and coaching to team members; foster a culture of accountability and continuous improvement.
• Serve as a liaison across Treasury, Risk, Compliance, and IT to ensure alignment on strategic initiatives.

Minimum Knowledge and Experience

• Experience: 7+ years in securities operations, middle office, or related roles; strong emphasis on trade capture, matching, settlement, and corporate actions.
• Asset Class Knowledge: Deep understanding of equities, fixed income, and complex asset classes; familiarity with private markets a plus.
• Process Improvement: Demonstrated success in optimizing workflows and implementing automation across trade lifecycle processes.
• Technology & Data: Proficiency with OMS/TMS systems, trade capture tools, reconciliation platforms, and data analytics. Comfortable with data modeling and reporting.
• Risk & Compliance: Solid knowledge of regulatory requirements and control frameworks impacting middle office operations.
• Communication & Partnership: Excellent collaboration skills with Front Office, Portfolio Managers, Compliance, Risk, and Accounting.
• Educational Background: Bachelor's degree in Finance, Economics, Computer Science, or a related field. CFA/FRM or equivalent professional certification is a plus.
• Leadership & People Skills: Proven ability to lead, coach, and develop a high-performing team; capable of influencing across functions.

Desired Skills & Competencies

• AI/Automation Mindset: Track record of leveraging AI, RPA, or machine learning to streamline processes and reduce manual intervention.
• Corporate Actions Expertise: Strong ability to process complex corporate actions and resolve related issues efficiently.
• Settlement & Custody Knowledge: In-depth understanding of settlement mechanics, custodial relationships, and reconciliation practices.
• Problem-Solving: Proactive, detail-oriented, and able to navigate ambiguity with solid judgment.
• Regulatory Savvy: Familiarity with SEC/FINRA, MiFID II, and other relevant market regulations.
• Project Management: Ability to manage multiple initiatives, timelines, and stakeholder expectations.
• Must be able to work in a high pressure and fast paced environment.
• Demonstrated leadership with the ability to create/drive high performance teams.
• High capacity to create and influence relationships.

What We Offer

• Competitive compensation with performance-driven bonuses.
• Comprehensive benefits package (health, dental, vision, retirement plans).
• A collaborative, inclusive, and innovation-focused culture.
• Opportunities for professional growth, leadership development, and cross-asset exposure.
• Access to advanced tools, data, and technology to modernize operations.

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

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