電話投資交易客服專員
工作內容:
●負責信用卡、銀行電話與電話投資交易服務
●提供客戶各項服務及支援, 並整合各通路需求跟催作業，透過了解客戶, 解答客戶詢問及保有客戶機制深耕維繫現有客戶關係
●及時回應客戶的查詢項目並紀錄客戶回覆內容以進一步改善作業流程
●依據各項既定作業機制進行客戶指定服務
●透過提供產品資訊,產品銷售及個人化優質服務來滿足客戶需求
工作地點:
新北市板橋區新府路1-1號2樓 (3鐵共構旁. 交通便利) 或
新竹市北區四維路130號3樓
工作條件:
●必備信託業務證照
●良好溝通協調能力及人際關係處理
●對客戶服務及品質具有高敏銳度
●中英打技能佳
●流利國台語，英文溝通能力尤佳
●熟悉銀行各項財富管理、銀行業務及信用卡商品尤佳
●需配合輪值 (日班, 小夜及大夜)
●抗壓力強
●具銀行櫃員或銀行客服經驗尤佳
●具銀行客服值班主管經驗或客訴處理經驗尤佳
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.