Technology Services Lead – Global Markets Equities Production Services

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Position Summary

Seeking an experienced production services specialist to join our Equities Derivatives & Swaps production services team providing front line technical support to end user requests and issues. Responsibilities include managing application platform monitoring and support, root cause analysis and preventative actions to ensure stability & resiliency across all services. Will lead incident & problem management activities, onboarding applications and effectively communicate to stakeholders for front office trading applications as part of a global production services team.

The successful candidate will be one who also embraces innovation and can learn the business and technical components of an application and work with peers to ensure stable release deployments and platform stability. This role will be part of a team in New York, with a wider global team providing production services across core trading & technology locations.

Candidate should have good knowledge of the Global Markets technology ecosystem, strong technical skills (e.g. SPLUNK and Dynatrace) as well as Global Markets Equities domain understanding. Able to conduct independent research as well as collaborate with bank SMEs.

Key Responsibilities:

• Provide technical and operational support for Equities Derivatives & Swaps production traders, ensuring stability, performance, and compliance with enterprise standards
• Act as a primary point of contact for user Queries, Triaging, troubleshooting issues, and escalating or resolving high-priority incidents
• Work closely with Traders, Middle Office users, Sales and technology teams to prioritize and deliver enhancements aligned with business objectives
• Implement process improvements, maintain quality controls, and ensure adherence to internal policies and regulatory requirements
• Produce regular reports on system stability, incident trends, and team performance to support transparency and continuous improvement
• Utilize SRE principles and solutions to drive stability & resiliency improvements

Primary Skill

• Linux, SQL, Python, Java, messaging platforms
• Experience with monitoring tools; e.g. Dynatrace, Splunk, ITRS Geneos
• ITIL (Remedy/ServiceNow), Jira

Secondary Skill

• Autosys, Ansible, Grafana, Grid computing, SRE Practices

Tertiary Skill

• Tibco, MQ, Service Level Objectives (SLOs), Service Level Indicators (SLIs), Cloud, IBM OpenShift

Required Qualifications

• 5+ years of hands-on experience in Application support/development, ensuring stability for critical Trading platforms in a global, team-oriented environment.
• Experience with distributed application platforms: Windows, UNIX, LINUX, SQL.
• Ability to lead triage and solve production outage situations under tight deadlines, including root cause and problem resolution follow-ups.
• Experienced on monitoring tools such as ITRS Geneos, Splunk, Dynatrace
• Knowledge of Equities asset class and related trade processing flows.  
• Programming skills: Python, Unix/scripting, Java  
• Excellent verbal and written communication skills.
• Knowledge of ITIL & SDLC principles and execution
• Experience in coordinating with offshore/onshore support, business, vendor, and infrastructure partners.

Desired Qualifications

• Hands on experience providing direct support to front office trading desks
• Results oriented, must be able to effectively collaborate with Senior Management and Business Partners to find solutions

Job Description:
This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners.

Responsibilities:

• Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
• Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
• Performs all responsibilities of team members from applicable teams
• Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
• Participates and helps with resource interviews and onboarding processes
• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
• Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows

Skills:

• Collaboration
• Influence
• Production Support
• Risk Management
• Solution Design
• Analytical Thinking
• Architecture
• Innovative Thinking
• Result Orientation
• Stakeholder Management
• Adaptability
• Automation
• DevOps Practices
• Project Management
• Solution Delivery Process

Shift:

Hours Per Week: