Job Summary
• We are seeking a skilled Business Analyst to lead the delivery and implementation of the end-to-end Client Lifecycle Management (CLM) transformation program, with a particular focus on the Tax Due Diligence domain. This position operates within the Digital, Data and Coverage Platforms team under CIB platform.
• In this role, you will collaborate with CLM Tax Product Owner to evaluate business initiatives, gather and refine requirements, and develop comprehensive analysis artifacts to support change initiatives. You will also play a pivotal role in engaging and coordinating with key stakeholders across multiple departments to ensure alignment and successful delivery of program objectives.
Key Responsibilities
Strategy
• Collaborate with the Client Lifecycle Management Transformation team to lead the delivery and implementation of changes across the entire client lifecycle, with a specific focus on ensuring compliance with Tax Due Diligence regulatory requirements.
Business
• This role involves providing comprehensive business analysis for Client Lifecycle Management Transformation (CLMT) projects. The position requires in-depth analysis, review, and documentation of business functions and processes to capture and articulate detailed business requirements for delivery by the technology team.
• As a CLM Tax Business Analyst, you will oversee the requirements development lifecycle for a transformation project, including elicitation, analysis, specification, and verification of requirements across multiple levels including business, stakeholder, and solution.
Processes
• Develop comprehensive business, user, and solution requirements, ensuring alignment with the overarching business vision and establishing clear traceability
• Secure stakeholder alignment and formal approval of requirements through effective communication and collaboration
• Manage the end-to-end lifecycle of requirements, from initiation to closure, by closely partnering with business stakeholders and technology delivery teams
• Ensure alignment with stakeholder expectations while adhering to project budget and timeline constraints
• Guarantee defect-free requirements by employing rigorous and methodical requirement elicitation techniques
• Serve as a critical communication bridge, facilitating seamless interaction between business users, operations teams, and technology teams
• Translate requirements and insights into actionable solutions that deliver measurable outcomes for end users
• Drive business value creation through the design and implementation of impactful solutions
• Proactively identify and recommend process and system improvements that foster sustainable business growth
• Adhere to established change management standards and procedures to ensure efficient and controlled implementation of changes
People & Talent
• Highly effective verbal and written English communication skills
• Strong attention to detail
• Proficiency in Microsoft Office applications, including Word, PowerPoint, and Excel
• Demonstrated high levels of motivation and dedication to work
• Proven ability to collaborate effectively within a team environment
• Excellent analytical and problem-solving skills, with a strong sense of ownership over issues
• Ability to exercise sound judgment and make well-informed decisions independently
• Effective time management, negotiation, and influencing skills
• Skilled in eliciting information from stakeholders by asking insightful and relevant questions
• Prior experience as a Business Analyst or in a comparable role is expected
• Relevant experience in Client Lifecycle Management and/or transformation projects is preferred
• Experience in Tax Due Diligence (e.g. FATCA, CRS) is highly desirable
• Familiarity with W-Forms validation is considered an advantage
• Knowledge of crypto-asset related regulations (e.g. CARF) is a plus
Risk Management
• Proactively identify risks to project milestones and communicate promptly to the appropriate governance forums.
• Ensure that solutions and processes are fully compliant with applicable regulatory requirements, internal policies, and risk management frameworks.
Governance
• Adhere to all internal and external regulations.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• Chief Product Owner
• Capability Product Owners
• Global Process Owners
• Technology delivery teams
• Regional and Local Client Management & Delivery Ops teams
• Regional and Local Change Champions
Other Responsibilities
• Embed Here for good and Group’s brand and values in China CIB Platform team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).
Skills and Experience
• Business Process Design
• Competitive Environment
• Emerging Technologies
• Industry Knowledge
• IT Project Planning and Organization
• Organizational Change Mgmt
Qualifications
• Education – Bachelor's degree /Master’s degree or equivalent certification
• Certifications – ACAMS(Desirable), PMP (Desirable)
• Highly effective verbal and written English communication skills
• Excellent analytical and problem-solving skills
• Ability to exercise sound judgment and make well-informed decisions independently
• Effective time management, negotiation, and influencing skills
• Experience as a Business Analyst or in a similar role is required
• Experience in Client Lifecycle Management is preferred
• Experience in Transformation projects is preferred
• Experience in Tax due diligence (e.g. FATCA, CRS) is highly desirable
• Knowledge of W-Forms validation is an advantage
• Knowledge of crypto-asset related regulations (e.g. CARF) is an advantage
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.