Job Summary
Scope of Role:
To lead BDE team to achieve the team sales target by maximizing existing customers/acquisition/referral opportunities and providing quality customer service.
职责范围：
领导BDE团队开拓新客户，并通过提供优质客户服务进行交叉销售最终实现团队销售目标。
Key Responsibilities/Challenges:
- To manage the day-to-day planning, operations and problem-solving of Salesperson
- To ensure that Salespersons achieve specified sales targets and service standards.
- To conduct staff meetings and provide support / updates for sales promotion and activities, procedural changes, management directives, etc.
- To ensure Salesperson meets with internal control, compliance and audit standards.
- Accountable for implementing and complying with AML requirements when performing duties.
- To train and develop new sales staff.
- To develop action plans to improve team performance.
- To provide coaching and mentoring to Salesperson to facilitate staff retention.
- Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies
- Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities
- Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank
- Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections
- Cooperate with any investigations or reviews on regulatory failure such as accountability review
- Properly perform the duties on management and ensure the effectiveness of internal control
- Be responsible for regulatory failure or risks arising from or in connection of the event over which the employee has the duties of management and/or leadership
- Be responsible for significant losses due to failure of effectiveness of internal control.
主要职责/挑战：
- 管理销售人员的日常计划、运营和问题解决
- 确保销售人员达到规定的销售目标和服务标准。
- 召开员工会议，为促销和活动、程序变更、管理指令等提供支持/更新。
- 确保销售人员符合内部控制、合规和审计标准。
- 在履行职责时负责执行和遵守反洗钱要求。
- 培训和培养新的销售人员。
- 制定行动计划以提高团队绩效。
- 为销售人员提供指导，以促进员工的稳定性。
- 理解、认同并遵守本地法律法规以及渣打内部政策中关于个人问责和职责的要求；
- 跟上本地问责法律法规的发展，以有效地确保并强化内控；
- 审慎勤勉地履行岗位职责，以个人或团队成员的身份，为避免任何导致银行遭受或可能遭受法律制裁、监管处罚、重大财务损失或声誉负面影响而做出努力；
- 对未遵守相关规范和流程、未适当履行职责以及未执行整改措施承担相应责任；
- 配合任何关于违反监管规定的调查或审查，例如，问责审查。
- 正确履行管理职责，并确保内控的效率；
- 对负有管理和/或领导责任的事项引起或相关的违反监管规定事件或风险，承担相应责任。
- 为内控失效造成的重大损失负责。
Key Responsibilities
Strategy
- Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.
Business
- Responsibilities related to the delivery of business and / or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates
Processes
- Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line, for example, Responsible for executing and supervising the Budget process.
People & Talent
Reference all responsibilities related to people and talent matters, for example:
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
- Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
- Employ, engage and retain high quality people, with succession planning for critical roles.
- Responsibility to review team structure/capacity plans.
- Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Risk Management
- Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them. For example -The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures
All responsibilities under the Risk Management Framework – both execution and supervisory – should be referenced, for example, Act as the [Process] risk control owner under the Group’s Risk Management Framework (including relevant Operational Risk Framework ownership for [Liquidity] risk.
Governance
- Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent).
Skills and Experience
- Financial skills
Qualifications
Selection Criteria:
- University / College degree, or equivalent / better.
- Good English speaking as well as in writing.
- At least 2 years of relevant experience in a sales in a financial services.
- Highly motivated and drove by number, strong interpersonal skills and demonstrate leadership attributes.
选择标准：
- 大学/大学学位或同等/更好。
- 良好的英语口语和书面表达能力。
- 至少2年金融服务销售相关经验。
- 积极性强，人际交往能力强，具有领导能力。
Other then above roles, job holder should follow other job duties and responsibilities assigned by line manager from time to time.
除上述工作职责外，员工应遵循直属经理随时指派的任何工作职责和任务。
Above key responsibilities and selection criteria are the major assessment to assess the staff if qualified during probation and competent after probation. Failing to satisfy any of the aforesaid requirements, or failing to pass the “CPBB Essentials”, the employee will be deemed not meeting the recruitment requirement for passing probation, and the Bank is entitled to terminate the employee’s employment contract immediately. For employee who has passed the probation, failing to pass the “CPBB Essentials” will be taken as assessment basis for job incompetency.
以上的岗位聘任要求和主要工作职责是用于考核员工试用期是否符合录用条件和工作胜任与否的标准。倘若员工未能满足前述要求，或未能通过“CPBB Essentials 入职培训”测试的，则该员工将被视为不符合试用期的录用条件，银行有权立即解除与该员工的劳动合同；对于已过试用期的员工，未能通过“CPBB Essentials 入职培训”测试的，将作为该员工不胜任工作岗位的考核依据。
Please note that the job description above will be reviewed during the Job Objective setting every year, which may be amended and agreed where necessary by the employee and the line manager.
请注意以上本工作描述将于每年制定年度工作目标时予以审核，如有必要将由直属经理和员工予以修订并达成一致。
In this document, Chinese version shall prevail over English version.
本文件若中英文表述不符，应该以中文为准。
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.