Operations Office - IT / IS

Job Title: Operations Officer IT / IS

Role Type: Full time / Permanent

Position Reports To: Head of Information Security 

Department: Operations

Head Office Location: AGL Head Office, Maple House, Temple Road, Blackrock, Co. Dublin.

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Main Purpose of the Job

This role will support the Head of Information Security with operational activities.The increasing maturity of AGL’s and the Group Target Operating Model leads to an increasing number of operational IT and Information Security processes that need to be developed and maintained in BAU. 

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Key Performance Measures

These activities can be largely divided into the areas of:

Information Technology

• Operational, support and end user communication activities
  • related to AGL owned applications and
  • related to shared services provided by Allianz Technology as AGL’s IT Service Provider
• IT related change and adoption activities
• IT Project Portfolio Manager support
• IT Supply & Contract Manager support 
• IT Economics Manager support (e.g., support with invoice reviews)
• Workplace strategy execution support & Project Management support
• IT Incident Management support
• IT Change and Adoption Manager support: Support with Change and Adoption Management of new IT Service Provider Services in collaboration with the IT Service Provider Workplace Manager
• Support with the Management of third-party business applications through IT Service Management processes, including supporting the Business Owners of those business applications with the needed tasks.
• Third party control assurance (fit gap assessment)

Information Security

• Information Security related operational and communication activities
• Identity and Access Management Business Operations support, e.g., support with: 
  • Administrative execution of business role lifecycle management within Business Operations tooling 
  • Maintenance of segregation of duties matrices  
  • Support Line Managers to grant secure user accesses in a timely and efficient manner by implementing and managing a user access model according to the IAM Target Operating Model 
• Support operational Information Security processes, e.g., in Vulnerability Management, Cloud Security Posture Management, Third Party Cyber Risk Management

IT Service Continuity Management (ITSCM)

• Update and maintain the ITSCM framework (fit gap assessment, ITSCM multi-year test plan, DR reporting, ITSCM strategy)

Cookie Management

Technical Cookie Management support

• Support the cookie compliance on the AGL websites and portals with cookie classification and maintenance activities
• Support with cookie consent management and cookie classification related to the AGL portals and websites 

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Key Customers

Internal: Chief Operating Officer, Chief Information Officer, Head of Retained IT / Information Security, Chief Information Security Officer, Other relevant departments, Group expert functions

External: IT Service Provider, Third-party vendors

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Business Competencies

Education & Qualifications

• L7 degree in computer sciences, business or comparable on the job experience
• ITIL Foundation advantageous
• CompTIA CySA+ or comparable advantageous

Professional Competence

• Minimum of 3 years’ experience in IT / Information Security Operations

Product and Technical Knowledge

• Sound knowledge of ITSM processes
• Sound Information Technology knowledge
• Sound Information Security knowledge

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Personal Competencies

Personal Impact

• Pro-active with ability to work on own initiative and as part of a team
• Self-manage multiple priorities, routine work and urgent issues
• Good analytical skills, technical knowledge

Communication

• Good communication skills, both written and verbal
• Fluency in written and spoken English with other languages considered beneficial
• Ability to translate complex technical topics into common language

Stakeholder Management

• Excellent inter-personal and communication skills
• Influential skills that can project genuine excitement about new technologies to a wider audience

97326 | Operations | Professional | n.a. | Allianz Global Life | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.