Team Leader – Complex Home Repairs (GI Property Claims)

📍 Brisbane | Leadership Role

Lead complex claims. Influence outcomes. Shape smarter ways of working.

At Allianz Partners, we are building the future of insurance operations—combining human expertise with smarter, data-led decision making to deliver better outcomes for customers when they need us most.

We’re looking for an experienced GI Property Claims leader to step into a critical role overseeing complex and large-loss home insurance claims, while driving performance across a high-performing team and dispute resolution function.

About the Role

Reporting to the Platform Manager – Home Operations, you will lead a specialist team managing high-severity, high-value property claims and internal disputes.

This is a role for someone who thrives in complexity—balancing technical claims expertise, customer outcomes, risk management, and commercial performance, while leveraging insights and continuous improvement approaches to optimise results.

👉 This role requires deep, hands-on experience in General Insurance (GI) Property Claims—this is essential.

What You’ll Be Responsible For

🔹 Leading Complex Claims & Technical Excellence

• Oversee end-to-end management of large-loss and complex property claims
• Ensure accurate policy interpretation, scope validation, and cost assessment
• Guide teams through technically challenging claims involving structural damage and high-value exposure
• Partner with loss adjusters, builders, and technical experts to drive best outcomes

🔹 Driving Smarter, Data-Informed Decisions

• Use performance data and insights to improve cost, quality, and turnaround times
• Identify trends, risks, and opportunities across claims portfolios
• Apply a continuous improvement mindset to enhance processes and outcomes

🔹 Dispute & Escalation Management

• Lead resolution of internal disputes (IDR) and complex escalations
• Navigate sensitive situations with customers and stakeholders
• Apply a risk-based, structured approach to decision-making

🔹 Team Leadership & Capability Building

• Lead, coach, and develop a high-performing team
• Foster a culture of accountability, collaboration, and growth
• Build capability in handling complex claims and disputes
• Act as a role model in delivering customer-centric outcomes

🔹 Commercial & Financial Performance

• Drive cost control and identify opportunities for savings
• Monitor builder and supplier performance using KPI frameworks
• Ensure financial accuracy and minimise leakage

🔹 Customer & Stakeholder Experience

• Deliver exceptional service across all touchpoints
• Manage vulnerable customers with empathy and professionalism
• Influence and engage a broad stakeholder group, including senior leaders

What You Bring

✅ Essential: GI Property Claims Expertise

• Minimum 5+ years in General Insurance Property Claims
• Strong experience in:
  • Complex and large-loss claims
  • Dispute and escalation management
  • Builder and repair network engagement

✅ Technical Capability

• Deep understanding of:
  • Building and construction practices
  • Policy coverage and interpretation
  • Scope validation and cost control

✅ Leadership & Commercial Acumen

• Proven experience leading teams in high-pressure environments
• Strong financial mindset with cost containment experience
• Ability to make sound decisions on high-value claims

✅ Future-Focused Mindset

• Comfortable working in data-led, insight-driven environments
• Curious, adaptable, and open to new tools, systems, and smarter ways of working
• Passion for continuous improvement and operational excellence

Why Allianz Partners?

At Allianz, we empower our people to challenge the status quo, think differently, and lead change.

We combine:

• Global scale and expertise
• A collaborative, people-first culture
• Increasingly intelligent, insight-driven operations

…so you can build a career that’s both impactful and future-ready.

Ready to Apply?

If you're a GI Property Claims expert ready to step into a leadership role where you can influence outcomes, lead people, and drive smarter claims management—we’d love to hear from you.

94959 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Great to have you on board. Let's care for tomorrow.