Job Summary
Zurich Insurance Europe AG, Ireland Branch is looking for a Bodily Injury Claims Handler to handle single and multi-party Motor claims of moderate to high complexity and exposure within specified authority limits. The successful candidate will ensure that bodily injury claims are handled in a proactive, efficient, and effective manner and with an unrelenting focus on indemnity, expense, and customer service.
This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.
Your Role
As a Bodily Injury Claims Handler your main responsibilities will include, but not necessarily be limited to, the following:
- Manage a portfolio of moderate to high potential claims from coverage determination, liability assessment and quantum analysis within authority limits.
- Establish timely, accurate and consistent reserves and perform on-going reviews throughout the claims cycle within authority limit of €200K by estimating and validating value of claims.
- Demonstrate an advanced standard of technical claims competence for handling moderate to high complexity bodily injury claims.
- Possess strong policy language skills enabling accurate and consistent policy wording interpretation
- Drive cases to a timely and accurate resolution, with an absolute focus on customer service, indemnity, and expense
- Manage key internal and external relationships to ensure all stakeholders are informed on relevant issues
- Provide a high standard of customer service and adherence to legal and regulatory requirements
- Support the Lines of Business heads by providing a highly credible claims proposition to our policyholders and brokers
- Strive for continuous improvement on claims file handling with feedback and support through the Quality Audit processes
Your Skills & Experience
As a Bodily Injury Claims Handler your skills and qualifications will include:
- A minimum of 10 years relevant claims handler experience, handling large portfolios of bodily injury claims
- CIP qualification required and ACII qualification desirable
- Must be accredited under the Minimum Competency Requirements
- Strong communication skills, both written and verbal
- Ability to manage and prioritise workload and diary management
- Ability to contribute effectively within a team environment and an ability to work with claims stakeholders to effectively direct claims strategy
- Flexible and adaptable approach to work, with the ability to respond to change and learning opportunities
Additional Information
Additional Information
Primary work location is Dublin but occasional travel may be required to other Zurich locations.
If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.
Who we are
Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,500 people across its locations in Dublin and Wexford.
Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 82 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.
Reflecting its purpose to ‘create a brighter future together,’ Zurich offers protection services that go beyond traditional insurance, to support its customers in building resilience. Since 2020, the Zurich Forest project supports reforestation and biodiversity restoration in Brazil’s Atlantic Forest.
The Group has more than 65,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN) is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.