Job Summary
Leads and monitors team activities to ensure timely completion and increased productivity. Acts as a subject matter expert in resolving complex transactions, customer inquiries, and policy or billing issues. Drives team development and implements improvement plans that strengthen the work environment and deliver measurable business results.Job Accountabilities - Key Accountabilities
- Supervises assigned team members’ daily activities.
- Assist management by evaluating, assigning, and monitoring workflow to ensure work completion and teamwork of the Service Operations team.
- Track the teams' production progress towards daily, weekly, and monthly goals and deadlines, and take pro-active steps, maintain thorough and current working knowledge of procedures, methods and regulatory requirements, and partner with other leaders to develop, pilot and execute improvements.
- Understand, support and advocate the organization’s overall strategy and communicate company strategies related to product, processes, policies and practices.
- Interact with and respond to customer inquiries or escalations, as requested, and model, promote and advocate Zurich’s core values.
Job Qualifications
Required:
- Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
- 3–6 years of experience in marketing support, marketing operations, or a similar role.
Preferred:
- Experience working in a fast-paced, cross-functional environment.
- Proactive, detail-oriented, and results-driven.
You are the heart & soul of Zurich!
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Let’s continue to grow together!
- Location(s): MY - Kuala Lumpur
- Schedule: Full Time