Job Title: Claims Specialist – Property & Engineering Claims
Role Overview: As a Senior Executive – Property & Engineering Claims, you will be responsible for the timely, fair, and accurate assessment and settlement of Property and Engineering claims. You will work closely with customers, intermediaries, loss adjusters, and internal stakeholders to deliver excellent claims service while ensuring compliance with Zurich's claims guidelines, regulatory requirements, and service standards.
Key Responsibilities:
- Handle Property and Engineering claims from registration through to settlement, ensuring timely and accurate claim resolution.
- Assess claim validity, policy coverage, liability, and quantum in accordance with company guidelines and delegated authority limits.
- Review supporting documentation and investigate claims to facilitate fair and equitable settlements.
- Manage and coordinate with customers, brokers, agents, loss adjusters, surveyors, and other relevant stakeholders throughout the claims lifecycle.
- Escalate complex, contentious, or high-value claims to management where appropriate.
- Ensure claims are processed in compliance with Zurich's policies, regulatory requirements, and service standards.
- Monitor claim progress and proactively follow up on outstanding information to achieve service level targets.Identify potential fraud indicators and escalate suspicious claims in accordance with established procedures.
- Contribute to process improvement initiatives aimed at enhancing operational efficiency and customer experience.Support team knowledge sharing and provide guidance to junior team members when required.
Skills & Experience:
- Demonstrated experience in property claims handling, ideally in an insurance environment
- Excellent communication and interpersonal abilities
- Customer-focused mindset, with a commitment to delivering fair outcomes
- Good organizational skills, with attention to detail and the ability to manage multiple priorities
- Familiarity with relevant insurance regulations and compliance requirements
You are the heart & soul of Zurich!
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Let’s continue to grow together!
- Location(s): MY - Kuala Lumpur
- Schedule: Full Time