Job Summary
- With moderate supervision to manage medium standard (moderate severity / complexity) and complex claims handling
Job Accountabilities
- Responsible for the complex liability and property claims
- Provide technical support to the team including work simplification and automation initiatives
- Provide data analytics for Commercial portfolios
- Orgranize customer meeting presentation and preparation of Powerpoint slides
- Assist the Claims Manager in managerial tasks if necessary and also other ad hoc tasks
- Adhere to local regulatory and governance requirements throughout the life of the claim to ensure that we make decisions using the right standards.
- Compliance with customer protocols/service charter
Job Qualifications
- 4 years or above experience in CAR, Liability and Property claims, preferably with large and complex claims management skill
- Preferably Bachelor degree or above or equivalent working experience
- Achieved recognised industry standard (e.g. Snr Asso. of ANZIIF)
- Experience in CAR, Liability and Property claims handling
- Experience in CAR, Liability and Property claims with good customer service skill is a must
- Technical knowledge of products and services
- Technical claims handling knowledge of Liability and Property Insurance products
- Understand local legislation and legal liability
- Understand industry standards and protocol
- Knowledge of claims agreements
- Interpretation of policy over Knowledge and application of the litigation process
- Solid experience with all major aspects of the claims adjustment process.
- Good command of written & spoken English & Chinese (including Mandarin)
- Data analytical skill is preferred
- Candidates with less experience will be considered for Claims Officer position
Why Zurich
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!
Join us as we constantly explore new ways to protect our customers and the planet.
- Location(s): HK - Hong Kong, CN - Guang Zhou, Pazhou
- Remote working: Hybrid