Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
In 2024 BCG opened a new Capability Centre in Lisbon. The Centre is a dynamic and collaborative environment bringing together a diverse range of Business Services Teams supporting and partnering with our BCG colleagues across the region and beyond.
We are seeking a proactive and highly organized Executive Assistant (EA) to join our dynamic and growing team. Based in our Global Services hub in Lisbon, you will provide high-level administrative support to senior leaders from BCG Amsterdam and Brussels, ensuring their time is optimized and their priorities are managed seamlessly. In this pivotal role, you will take full ownership of complex calendars, coordinate across time zones, and manage confidential matters with discretion and professionalism. Your ability to anticipate needs, adapt to changing circumstances, and act with initiative will be essential to supporting the success of our leadership team. While your primary focus will be supporting Partners, you may occasionally assist other leaders and contribute to broader team efforts. This role offers a dynamic environment with evolving responsibilities and the opportunity to be a trusted partner in driving operational excellence. Responsibilities involved in this role may include:
Key Responsibilities
- Calendar Management: Proactively manage complex calendars for assigned stakeholders, using a clear understanding of business priorities to propose smart scheduling alternatives, manage trade-offs, and ensure optimal use of time.
- Meeting Coordination: With minimal direction, take initiative in managing meeting logistics-proactively following up on scheduling-related emails, and coordinating complex meetings involving multiple participants across geographies. This includes arranging video conference links, booking meeting rooms, and allocating guest office space when necessary.
- Client Communications: Serve as a professional first point of contact for client representatives and their EAs, communicating confidently in Dutch on behalf of senior leaders. Build and maintain trusted relationships with client counterparts, coordinating meeting requests, managing client-facing logistics, and ensuring all communications reflect the professionalism and tone expected at Partner level.
- Support leaders in client-facing correspondence and document preparation, drafting and reviewing communications in Dutch as required.
- Travel Management: Independently coordinate all aspects of travel arrangements, anticipating needs and managing point-to-point logistics. This includes booking transportation and accommodations, planning for commuting time, and ensuring passport and visa requirements are met.
- Timesheet and Expense Management: Timely and accurate processing of timesheets and expense reports on behalf of senior leadership, including reconciliation of monthly corporate credit card charges.
- Thought Partnership: Serve as a trusted advisor in time management-helping leaders focus on what matters most by guiding their scheduling decisions, ensuring they are well-informed, and cultivating a network of internal contacts to support efficient information and workflow management.
- Ad hoc Support: You will regularly support document preparation and logistics coordination alongside your core responsibilities.
Success in this role hinges on the ability to execute day-to-day responsibilities with precision and efficiency, while also stepping back to reflect on how we can continuously improve-both individually and as a team. The ideal candidate will embody the following qualities:
- Execution: Delivers exceptional administrative support-managing calendars, travel, and expenses-with attention to detail and professionalism. Thrives in dynamic settings, juggling priorities seamlessly while maintaining accuracy and speed.
- Organization: Demonstrates strong time and project management skills, with reliable systems for staying on top of multiple concurrent tasks. Maintains calm under pressure and ensures commitments are met with consistency.
- Flexible: must be able to perform successfully in a fast-paced environment; doesn't get frustrated by priorities changing; open to feedback
- Curiosity: Brings a growth mindset and genuine interest in the bigger picture. Constantly seeks ways to elevate the quality of service delivered to clients and internal stakeholders.
- Insight: Approaches problems thoughtfully and analytically, looking beyond the obvious to anticipate needs and validate outcomes. Demonstrates ownership and is unafraid to take initiative in pursuit of better solutions.
- Teaming: Builds strong, trusting relationships across all levels of the organization. Engages proactively with others and consistently looks for ways to support teammates, going the extra mile to ensure collective success.
What You'll Bring
- Fluency in Dutch is essential – both written and spoken. This is a core requirement for the role given the markets supported.
- 2+ years of experience in an extremely fast-paced environment supporting senior executives is a must
- Able to multi-task in a fast-paced, deadline driven, service-oriented environment
- Strong organizational skills, ability to set priorities, display attention to details and is tenacious with follow-ups
- Strong customer service orientation – responds to customers’ needs with a sense of urgency, and with a “How can I help” mindset.
- Proficiency in digital tools: MS Office, Outlook, Word, Excel, PowerPoint, Microsoft Dynamics, Invoicing Amex, Chrome River, Zoom, Teams
- Comfortable using AI tools to support scheduling, correspondence, and research or proactively uses productivity and AI tools to improve efficiency
- Strong relationship-building skills across all levels of the organisation, with the ability to engage proactively and support teammates.
Who You'll Work With
You’ll be part of a diverse, dynamic team, whose members will not only make sure you get a good start in Lisbon, but to whom you can always turn to for advice, information, and support. You will report to the Administrative Services Manager, and work closely with Executive Support Services Leadership team.
Additional info
The Business Services Team (BST) consists of various functional professionals, including our business management and operations team members, who work to ensure that BCG is running smoothly, efficiently, and productively. Members of this team contribute directly to the success of our business through a number of roles, including executive and administrative assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.
GROUP SPIRIT
In the spirit of BCG, we're so much more than our daily business. You can look forward to frequent team-building and office activities.
WORKING LIFE
You can be assured of receiving an attractive, competitive, and performance-based compensation package with fixed and variable components. We have your future in mind-covered by our comprehensive insurance and retirement programs.
LEARNING CURVE
The sky's the limit? Our broad selection of training and development offers will help you grow day after day.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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