Building compliant outsourcing and resilient services — together
The world around us is changing fast: geopolitical uncertainty, rapid digitalisation, more complex supply chains, and rising supervisory expectations mean organisations must stay firmly in control of their third‑party ecosystem and be able to continue delivering critical services when disruption hits.
At ING Netherlands, those two worlds meet every day. Outsourcing is a key pillar of ING’s strategy, enabling scale, expertise and efficiency across the bank. At the same time, the increasing reliance on third parties requires strong governance and control. Outsourcing and third‑party arrangements are therefore essential to how we operate — and must be managed in line with regulatory expectations such as the EBA Guidelines on Outsourcing and DORA.
In parallel, we need to ensure our Critical Business Services (CBS) can remain available, recover quickly and keep customer impact within agreed tolerances — in other words: operationally resilient by design.
That’s why the ING HUBs Bratislava is looking for candidate, that will join the Centre of Expertise Sourcing & Resilience and Shared Operations – ING Netherlands to work hand‑in‑hand with three enthusiastic “Dutch musketeers” in ING Netherlands to help build a portfolio that is compliant, controlled, and resilient — without creating unnecessary administrative burden for the business. You are fully part of the team from the CoEs and Shared Operations, responsible for the co-thinking and co-designing of the solution and translating them into operational steering for monitoring and reporting.
Your mission
You will help ING Netherlands stay in control of third‑party and intragroup risk (TIPM) and strengthen operational resilience and business continuity for critical services. Practically, that means you will:
Outsourcing / Third‑Party Risk
- Own and improve data quality for systems and registers used to manage outsourcing, third‑party arrangements and evidence, ensuring information stays accurate, complete and up to date.
- Map and connect relationships across contracts, services, parties and obligations — and spot gaps, inconsistencies and patterns early (before they become audit findings).
- Help business/contract owners navigate Outsourcing and requirements in a practical way (think: “make it doable”, not “make it bigger”).
- Co‑develop guidance and “smart products” (templates, dashboards, practical instructions) that help owners comply without duplicating work.
Operational Resilience / Business Continuity
- Support the end‑to‑end understanding of how Critical Business Services are delivered, and what could disrupt them (dependencies, third parties, single points of failure).
- Strengthen the link between third‑party arrangements and resilience/continuity expectations (e.g., continuity planning expectations for sourced services).
- Help make resilience measurable and actionable: “What would fail first?”, “How fast do we need to recover?”, “Where do we need better evidence?”
- Support a structured, consistent approach that keeps ING compliant and resilient — and keeps customer impact central.
Who you are
You’re the kind of person who enjoys complexity — as long as it leads to clarity.
You bring:
- Strong chain thinking: you naturally look end‑to‑end, across stakeholders, systems and dependencies.
- A solid sense of risk and compliance (and the judgement to keep it practical).
- A genuine Sherlock Holmes mentality for data: you love mapping, connecting dots, validating relationships and spotting what doesn’t add up.
- A careful, structured approach to documentation and record‑keeping, without becoming bureaucratic.
- A sharp eye for deviations, patterns and anomalies (and the confidence to raise them constructively).
- A proactive, positive‑critical, analytical mindset.
- The ability to step into the shoes of a contract owner and translate frameworks and processes into workable actions.
- Curiosity for the “wonderful world” of third‑party risk, operational resilience and business continuity.
Why this role is fun (and impactfull)
You won’t just “monitor compliance”. You will help build something that actually works for the business: a sourcing portfolio that is transparent and controllable, and critical services that can withstand disruption.
And you’ll do it in a team that likes to keep things professional — but not painfully serious. (We do resilience. We don’t do drama.)
Are you our…
- Resilience & TIPM detective (magnifying glass optional),
- Data mapper / chain thinker,
- Compliance translator who turns “requirements” into “doable”,
- Fourth and Fifth musketeer who helps us keep the portfolio compliant and resilient?
Then we’d love to meet you!
What you will bring
- Education level
A Bachelor’s or Master’s degree (HBO / WO) in a relevant discipline (e.g. Business Administration, Risk, Finance, Economics, Information Management, Law or similar). - Experience
- 3+ years experiences in Business Continuity Management - implementation of OpRes in finance or other sector, or 3+ years experiences in Sourcing environment (knowledge of EBA guidelines) - practical experiences with the process and necessary outcome
- English proficiency
Professional working proficiency in English (CEFR level C1).
You are comfortable drafting professional documentation, policies or guidance, and engaging with senior stakeholders in English. - Other requirements
- Able to work confidently in a regulated, audit‑sensitive environment
- Comfortable working with multiple systems and structured data sources
- Willing to continuously build knowledge in a rapidly evolving regulatory landscape (e.g. outsourcing, third‑party risk, operational resilience)
- Advantages for position
- Experiences in Operational Resilience/Business Continuity Management from finance sector
- Experiences in Intragroup or 3rd party sourcing management
Wage (gross) 2 669EUR/month
*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.
We offer you a bunch of great benefits
Friendly working environment
- You build your own working day - flexible working hours and work from home
- Daily working time: 7hrs 45min instead of standard 8hrs
- Daily refreshments - coffee, fruits, drinks
- Fully equipped gym accessible 24 hours / 7 days per week
- Game room with unlimited access
- Modern designed coffee corner and terrace with the grill spot
WellbeING
- Sick leave compensation: up to 80% of the monthly salary
- Life insurance contribution: up to 22,14 EUR/per month
- 3rd pillar contribution: up to 3% from your monthly salary
- 24/7 external mental health support
- Learning opportunities: internal and external learning programs
- Regular team buildings, social events and communities
YOU/family/friends time
- Extra 3 PERSONAL days per year
- Extra vacation days: up to 10 extra days/per year
- We welcome your ING-positive friends: referrals starting from 1000 EUR
- 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
- Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)
Extra perks
- Yearly bonus based on your performance and company’s results
- Cafeteria points: 50€/month (600€/year) - choose when and how to spend them
- Home office contribution: 20 EUR/per month
- Discounts from our and your favourite stores: up to 30%
- Warm welcome package for your fresh start
- Pet friendly office