Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
Job Description
Interactive Brokers Hong Kong Limited ("IBHK") is looking for a Client Technical Support Representative who will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues.
The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms.
If you are motivated, have initiative and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world's strongest brokerage brands.
Responsibilities
- Serve as the first point of contact for clients via phone, chat, and tickets, delivering a friendly and professional client experience
- Listen actively, ask the right questions, and guide clients step-by-step toward a resolution
- Support clients using Interactive Brokers' trading platforms on desktop, web, and mobile
- Partner with internal technical teams to escalate more complex issues, acting as the client's advocate throughout the process
- Spot recurring client pain points and share feedback to help improve our products and services
Requirements
- Experience in a call center, customer service, or client support role (any industry, financial services experience is a plus)
- A confident, friendly phone manner with excellent verbal and written communication skills
- Comfortable with everyday computers, apps, and technology, a technical background is a plus but not required
- A calm, patient, problem-solving mindset
- Fluency in Cantonese and English (Mandarin is a plus)
- Bachelor's degree preferred, fresh graduates and career-changers with the right service experience are encouraged to apply
Company Benefits & Perks
- Competitive Salary, annual performance-based bonus and stock grant
- Excellent health and welfare benefits including medical, dental, specialist and in-patient
- Competitive package of Annual Leave
- Daily lunch ordered in house with fully stocked kitchen
- Great work life balance
- Unique opportunity to gain exposure to global financial products, markets and clientele
- Opportunities for career progression and job scope expansion in a global company with growing local presence
- Hybrid work arrangement role permitting