ResponsibilitiesRole SummaryThis role is responsible for delivering high-quality support across the end-to-end operational lifecycle of cross-asset exotic products, ensuring that client requests, trade setup, controls, and post-trade issues are handled accurately and efficiently.The scope covers exotic products across Equity, Rates, Credit, FX, and Hybrid asset classes, including Equity Linked Notes (ELN), Credit Linked Notes (CLN), share accumulators, auto-callables, and other exotic payoffs. The role requires close collaboration with Front Office, support functions, and clients to enhance the client experience, manage operational risk, and maintain a consistently high standard of service.Primary ObjectivesClient Engagement: Act as a key point of contact for client-related operational matters, ensuring that requests are handled accurately, efficiently, and in coordination with the relevant internal teams. Support day-to-day client service activities and manage client escalations, including information requests, claims, and complaints, while helping to strengthen long-term client relationships.Trade Capture and Booking: Ensure accurate and timely booking in the relevant systems, in line with operational standards and control requirements.Trade Lifecycle Management: Manage lifecycle events and coordinate post-trade actions to support smooth processing from booking through settlement and maturity.Collaboration and Controls: Work closely with Front Office and support functions to ensure accurate product setup, quality bookings, effective controls, and timely resolution of production issues. Contribute to automation, process simplification, and the assessment of operational impacts from new products.Procedural Documentation: Document and update procedures for sensitive processes and controls to support consistency, transparency, and operational risk management.Key ResponsibilitiesManage client escalations, including information requests, claims, and complaints, with priority focus on Tier 1 clients.Maintain the integrity of internal controls and reduce operational risk across post-trade activities.Act as an intermediary between Front Office, Back Office, Compliance, Legal, Risk, and other SG teams on post-trade matters.Respond to client incidents and system outages, define action plans, and follow up on operational issue resolution.Support existing and new business development by coordinating with internal and external stakeholders.Contribute to client change requests, KPI production, and the timely delivery of agreed solutions.Improve operational efficiency, security, and client satisfaction through process review and enhancement. Profile requiredKey Skill Areas & knowledge Required:Strong analytical skills, accuracy, attention to detail, and the ability to work with pace and flexibility.Strong communication skills in Japanese and English.Ability to work effectively with global internal partners across Front Office, Middle Office, Back Office, IT, Risk, Finance, and Product Control.Positive, proactive mindset, with the ability to adapt to a fast-changing environment and contribute to change initiatives.Good knowledge of capital markets exotic products with cross-asset underlyings, such as Equity, Commodity, FX, and Rates, is an advantage.Knowledge of Python or VBA programming is an advantage.Relevant Bachelor’s or Graduate degree preferred; graduates with prior experience in other sectors are also welcome.Team-oriented, self-starting approach, aligned with the Group’s values of commitment, trust, and collaboration across diverse cultures.Willing to work five days per week for atleast 1 Year Why join usWhy Societe Generale? [Employee Value proposition]Our ambitionWe have an ambition to be the relationship-focus bank, a reference on its markets, chosen for the quality and commitment of its teams. You will play a vital role in bringing the ambition to life, leveraging [on your skills and expertise / on your major at your school] to drive success and make a meaningful impact.Diversity and InclusionWe are determined to be a company where employees feel good as they are, reflecting the diversity of the clients we serve and the society in which we operate. In APAC, we have 5 dedicated networks covering different topics – Gender, LGBT+, Differently Abled, Cross-Generations and Culture.Supporting SuccessWe provide exceptional benefits to support your overall well-being, ranging from various flexible working arrangements, family friendly leaves and beyond.Maximizing PotentialWe offer a top-tier, comprehensive training catalogue and talent development programs. Additionally, we offer diverse career growth opportunities, including internal mobility and international assignments, empowering you to advance and expand your career.Business insightIntroduction:We are seeking an operations professional who can join Global Banking Technology & Operations in Société Générale, a global financial institution that aims to support businesses, trades and transformations financially since its foundation in 1864. Societe Generale have been playing a vital role in the economy for over 150 years. About Global Banking Technology & Operations:The ambition of Global Banking Technology & Operations (GBTO) is to deliver Technology and Operations excellence in our day-to-day services to Global Banking and Investor Solutions (GBIS) Business Units and their clients.We follow market activities, 24h/24h, in real time, from Hong Kong to Montreal. We manage the customer lifecycle and develop solutions to control the Bank's risk and protect our businesses.To meet evolving client needs and market requirements, as well as anticipating technological advances, our role is to accelerate and support the transformation of GBIS activities. GBTO is at the very heart of this technological and operational challenge.About Societe Generale:Societe Generale is one of the leading European financial services groups. Founded in 1864, we have been playing a vital role in the economy for over 150 years. With more than 148,000 employees based in 76 countries worldwide, we accompany 32 million clients throughout the world on a daily basis. Based on a diversified universal banking model, the Group combines financial strength with a strategy of sustainable growth.Our expertise in the Asia Pacific region ranges from Corporate & Investment Banking (Advisory, Financing and Global Markets) to Asset Management, Securities Services, Trade Finance and Cash Management Services. Leveraging on our formidable global footprint, we serve corporates, financial institutions, and the public sector. With our regional headquarters in Hong Kong, we operate in 11 countries across Asia Pacific, employing over 6,600 employees. You can find us in Beijing, Seoul, Tokyo, Singapore, Mumbai, Sydney and other locations in the region.

Exotics Cross Asset Middle Office - Trainee - Banking operations processing - Tokyo, Japan

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