Regional Head of Network - Specialty Lines (APAC)

Are you a senior network leader with a passion for building high-performing provider networks and driving operational excellence across international markets? As Regional Head of Network – Specialty Lines (APAC) at Allianz Partners, you will develop, strengthen, and monitor the provider network across our Specialty Lines businesses — spanning Automotive Warranty, Mobile Device & Digital Risk (MDDR), and Easy Living — ensuring best-in-class service quality and cost competitiveness for our clients and business partners. Reporting to the Global Head of Network and directly leading Network Managers across APAC countries including Australia, India, China, Thailand, Indonesia, MENA, Hong Kong, and Singapore, you will implement strategic initiatives and shape the regional vision for network development. This is a full-time, permanent leadership role open to candidates based in Bangkok (Thailand), Kuala Lumpur (Malaysia), or Beijing (China) — for a commercially sharp, people-oriented professional ready to make a visible impact at a global scale.

What You'll Do

• Develop, design, and implement network strategy across Specialty Lines Lines of Business (Automotive Warranty, MDDR, and Easy Living) in the APAC region
• Directly lead and develop a team of Network Managers across APAC countries, fostering a culture of excellence, accountability, and continuous improvement
• Develop, monitor, and steer network performance with providers, ensuring service levels, quality standards, and cost targets are consistently met
• Manage relationships with assistance providers, ensuring SLAs are met, driving continuous improvement, and leading pricing negotiations
• Negotiate, manage, and maintain global frame agreements — from legal term definition through to contract termination, compliance, and fraud management
• Identify cost competitiveness initiatives and design business cases to support network optimisation
• Support tenders and sales effectiveness by providing network insights and solutions aligned with business development plans
• Define and harmonise optimised network process standards across the APAC region
• Identify, manage, and roll out cost efficiency initiatives across APAC Business Units
• Increase the use of digital channels with service providers and drive end-to-end digital management
• Collaborate with Allianz Partners Business Units across APAC to implement strategic initiatives aligned with global development plans
• Communicate effectively with internal stakeholders, assistance providers, and relevant parties to ensure alignment and collaboration across all markets

What You'll Bring

• Solid experience in network management, vendor management, or provider relations — ideally within insurance, assistance, automotive, or technology services
• Proven experience leading and developing teams across multiple markets in a regional or global capacity — direct people management experience is essential
• Strong understanding of network management principles including performance optimisation, cost management, and service quality governance
• Proven experience managing SLAs, pricing negotiations, and contracts with external service providers
• Proficiency in contract management — including defining service scope, performance metrics, and compliance requirements
• Familiarity with assistance technologies and platforms such as telecommunication systems, device and car OEM services, contact center solutions, and provider portal tools
• Experience in planning and executing network-related projects, including provider integrations
• Knowledge of regulatory requirements and quality standards applicable to assistance services — including GDPR and data privacy best practices
• Strong stakeholder communication and influencing skills — able to align diverse internal and external audiences across multiple markets and cultures
• Analytical mindset with the ability to identify cost efficiency opportunities and build supporting business cases
• Familiarity with AI-powered tools for network monitoring, performance analytics, or digital service management is an advantage
• Fluent in English — both written and verbal; additional Asian language proficiency is an advantage given the regional scope

What We Offer

• Competitive salary and performance-based bonus
• Provident fund or statutory retirement contributions in line with local employment standards
• Comprehensive health insurance coverage
• Flexible working arrangements
• Annual leave and public holidays in line with local employment standards
• Learning and development opportunities within Allianz Partners' global network
• Exposure to a high-visibility regional leadership role with global stakeholder engagement across 10+ APAC markets
• A collaborative, inclusive work environment across our offices in Bangkok, Kuala Lumpur, and China

102771 | Operations | Professional | Allianz Partners | Full-Time | Permanent 

Who We Are

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions across automotive, travel, health, and home assistance. Present in over 75 countries, we combine the strength of the Allianz Group with a local, customer-first approach. Our Specialty Lines division — covering Automotive Warranty, Mobile Device & Digital Risk, and Easy Living — is a high-growth area with ambitious global expansion plans. Across our offices in Thailand, Malaysia, and China, our teams serve as key hubs connecting regional expertise with global strategy. At Allianz Partners, we believe that caring for our people is the foundation of caring for our customers.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.

To Recruitment Agencies

We have an in-house recruitment team that focuses on sourcing great candidates directly. Therefore, we do not accept unsolicited resumes from agencies or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when such a contract is in place. Without a contract, we will not accept invoices related to unsolicited resumes, even if the candidate is ultimately hired. Please do not contact hiring managers directly.