ResponsibilitiesMission: As part of the GTB Mid Office, the Senior Client Service Officer / CSAM will be responsible for supporting the cash management services development with focus on monitoring and ensuring a proper execution of all Cash Management transactions within the local desk. Furthermore, the officer is actively implementing new business prospects in close cooperation with the cash management network and other related departments in the Bank.As Senior Client Service Officer/CSAM you will support the GTB Cash Management team in Country. You will report to the Head of GTB Client Service in Belgium. Products and services to be marketed will include, amongst others:Domestic and international means of paymentForeign Exchange (when related to cross-border payments)Electronic Banking products as well as associated servicesLiquidity Management solutions like cash poolingDomestic and International GuaranteesActive cross-selling with the different Business Lines of the Bank especially with the trade services and factoring department of GTBThe role is to maintain and develop the relationship with the clients, by being a first point of contact for any matter. The Senior Client Service Officer / CSAM is an effective team player with excellent interpersonal and communication skills (both written and verbal) with the ability to build and influence business relationships at operational levels. The role requires a strong client service orientation, detailed operational process knowledge, good organization as well as professional integrity.Tasks and responsibilities:He/She is responsible for a portfolio of V.I.P. clientsHe/She is the privileged point of contact for these clients across our organization for any service and supportHe/She is committed to build and strengthen the relationship with these clientsHe/She has full responsibility to make regular cient visits together with Sales Managers in the frame of implementation projects, client pitches or service reviewsServe the other Clients of the desk, throughout the pre, mid and post implementation stagesSupport of Cash Management Team in origination and execution of transactionsFollow-up on customer requests and needs, and identify new opportunitiesClose cooperation with Back Office teams in connection with monitoring/handling of client orders and other operational issuesClose cooperation with all teams within the Network, as well as with all supporting teams within Paris headquartersActive cooperation with all other local business lines within Brussels branchActive follow up and review of the (new/outstanding/expired) guaranteesCreate added value for clients pro-actively identifying synergies within the Global Transaction Banking Business linesRisk/compliance: follow up the KYC reviews of the cash management clients and the alerts triggered by transaction filteringParticipate in the permanent supervision activities of the GTB deskYou will be involved in managing the correspondence with the SG NetworkYou will be involved in reviewing the coherence of limits and outstanding and in the yearly credit reviews for the GTB clientsBeing part of the GTB Client Service work on implementing of cash management solutions (Isabel, Swiftnet, Cash Pools, credit facilities,..)The Cash Management Client Service interacts closely with Front office and Middle-Office in Brussels, our Head office in Paris as well as all GTB stakeholders such as Product Teams, Global Banker Teams and the Relationship Colleagues, product development areas and the Departments in charge of risks analysis and monitoring at Head Office in Paris.Profile requiredStudies & experience:Graduate in a Master DegreeIdeal past experience in Banking, Global Transaction Banking Language skills:Fluent in: Dutch, English and FrenchOther foreign language skills would be advantageousTechnical, operational & Soft skills:Highly proficient with Microsoft (Excel, PowerPoint, Word) and superior analytical and quantitative skillsIn Depth knowledge of cash management products (transactions, electronic banking, pooling, guarantees, ..) minimum three years of proven experienceUnderstand the institution’s approach to risk management and their respective roles in supporting a strong risk cultureUnderstanding of clients’s business and strategyKnowing local market standardsClient & Solution orientedTeam spirit and global coordinationLeadership skillsStrong client service orientation, being able to put the client firstAbility to develop annd mobilise internal networks and resourcesExcellent verbal and written communication skillsAbility to manage multiple prioritiesProactive team player with ability to work autonomouslyWhy join usSociété Générale is a multi-category bank offering every employee the possibility to have several careers in a professional career path. Internal mobility and training are two core areas we focus on, in a dynamic, prosperous and evolving context.Business insightAt Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!Still hesitating?You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

Senior Client Service Officer / CSAM - Banking operations processing - Brussels, Belgium

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