Join us as we build the future of digital banking, where your expertise shapes seamless customer experiences. You’ll be part of a passionate, diverse team focused on creating value and driving innovation. At JPMorgan Chase, we empower you to grow your career, expand your skills, and make a real impact. We value curiosity, collaboration, and a commitment to excellence. Discover an environment where your ideas help redefine what’s possible in banking.
As Lead Process Engineer within Process Engineering, you design end-to-end operational journeys across retail banking products and services with a focus on customer outcomes, scalability, and resiliency. You partner with Product, Operations, Technology, Risk, Controls, Compliance, and Legal to align requirements, manage trade-offs, and drive delivery in an agile environment. You shape how processes are designed rather than documenting existing ways of working, raising standards through influence, mentoring, and data-driven continuous improvement.
In your first year, you will:
- Strengthen team capability through mentoring, coaching, and raising design standards
- Improve the quality and consistency of process designs across the organization
- Reduce downstream design defects through stronger discipline and first-time-right practices
- Become a trusted partner to Product, Operations, and control functions
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Contribute to a culture of ownership, critical thinking, and continuous improvement within Process Engineering
Job Responsibilities:
- Design and improve end-to-end operational journeys across retail banking products and services using BPMN 2.0 (Signavio or equivalent), focusing on customer outcomes, scalability, and resiliency
- Partner with cross-functional stakeholders across product, operations, technology, risk, controls, compliance, and legal to align on requirements, trade-offs, and delivery timelines
- Lead process engineering workstreams by planning work, managing dependencies, and driving decisions to keep initiatives moving in an agile environment
- Embed risk and controls into designs by identifying operational and regulatory risks early and ensuring appropriate preventive and detective controls are built into the process
- Drive continuous improvement using data, root cause analysis, and feedback loops to simplify, standardize, automate where possible, and reduce rework
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Mentor and support junior engineers through coaching, design reviews, and sharing best practices
Required qualifications, skills, and capabilities:
- 10+ years of experience in process engineering, business process management, or operational excellence within retail banking
- Demonstrated experience designing complex operations and customer journeys using BPMN 2.0 and process modeling tools (Signavio or equivalent)
- Demonstrated experience partnering with cross-functional stakeholders across product, operations, technology, risk, controls, compliance, and legal
- Demonstrated experience organizing work, prioritizing, managing dependencies, and driving delivery in an agile product delivery environment
- Demonstrated experience identifying operational and regulatory risks and embedding preventive and detective controls into process designs
- Demonstrated experience driving continuous improvement using data, structured problem-solving, and root cause analysis
- Demonstrated experience mentoring, coaching, and/or leading cross-functional workstreams or initiatives
- Strong knowledge of retail banking products and operational servicing
- Strong analytical capability and structured decision-making
Preferred qualifications, skills, and capabilities:
- Working knowledge of artificial intelligence and its application in financial services
- Demonstrated intellectual curiosity and interest in emerging technologies