Join TAG Heuer, where heritage meets innovation. Since 1860, TAG Heuer has fused Swiss avant-garde watchmaking with the high stakes of sport. Passion, bold design, and technical mastery bring our craftsmanship to life. Here, your ambition is supported by tailored learning opportunities, a stimulating and inclusive culture, and the resources you need to win—every day. Together, we shape the future of watchmaking and take on new challenges. Are you ready to make a difference with us?
YOUR MISSION
As a Training Manager, you will drive adoption and excellence in customer experience and product knowledge across wholesale and retail channels in the Americas. Based in Miami, FL, or Mexico City, you will thrive in a stimulating environment where innovation and excellence go hand in hand with team spirit and creativity. You will report to the Training Director, Americas.
Start date: As soon as possible
JOB RESPONSIBILITIES
- Assess the retail landscape in collaboration with HQ and local teams to identify best practices that drive excellence in customer experience.
- Design and deliver engaging training sessions (online and offline) for Boutique Managers, Account Executives, and Area Sales Managers within priority markets.
- Partner with the Commercial Team to identify product knowledge needs and deliver appropriate training solutions across wholesale and retail channels.
- Manage the E-learning platform KPIs, including communication to all channels per learner per POS, and provide technical support for all digital learning platform users.
- Support the TAG Heuer Onboarding Program by partnering with Key Managers for enrollment to the digital platform and any additional training needs.
- Coordinate venue and travel logistics for all in-person trainings in collaboration with LVMH Travel and the TAG Heuer Americas Finance Team.
- Build, lead, and analyze operational training documents (registration, attendance, and surveys) for all virtual and in-person trainings.