Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
Role Overview
The Boutique Director is responsible for the successful management of the boutique with the main objective of developing sales, growing the sales team and reaching a consistent and sustainable high quality client experience.
Responsibilities
- Project and produce the sales as defined in the store action plan developed with the Senior Vice President, Retail and Regional Director focusing on short-term and long-term strategic and financial objectives to achieve
- Spearheads management and strategic development, including High Jewelry
- Enhance quality and maintain integrity of the Van Cleef & Arpels image in the market
- Identify successful profiles and talent planning in order to define career paths and promote advancement, while monitoring and supervising Boutique team members
- Generate new clients while developing new and innovative business ideas
- Represents Van Cleef & Arpels at meetings, events, charity dinners and other work-related functions in both Mexico and abroad. Extensive travel involved
- Manage optimal levels of inventories and model stock in coordination with the Supply Chain Department
- Initiate activities for new product launches, events and activities to enhance visibility in the market and increase net sales
- Assist in developing store personnel's performance goals and, update management through reporting mechanisms.
- Provide the highest levels of customer service to support the growth of sales
- Occasionlly may attend international functions such as Retail Conferences, Watch and Wonder and High Jewellery trips with the President & CEO, Senior Vice President, Retail and Regional Director
Qualifications
- Minimum 15 years of luxury retail management experience
- Bachelor’s degree in Related field is required
- Master’s degree in Business is preferred
- Multi-Unit or High-Volume Experience required
- Luxury Retail or Hospitality experience is a must
- Capacity to manage several projects simultaneously and in a timely manner
- Strong computer skills: SAP, Excel, Word, Power Point
- Excellent written, verbal, and interpersonal communication skills
- Ability to Travel and ability to host events with a high degree of etiquette
- Flexibility to work on evenings, weekends, and holidays, as needed
- Ability to spend long periods of time standing
- Fluency in English preferred