Retail Sales Excellence
•Deliver training on luxury selling, client discovery, objection handling, closing, cross-selling, appointment selling, negotiation, and retention.
•Conduct field coaching, side-by-side observations, role-play sessions, and performance follow-up.
•Partner with Boutique Directors, FRS team members, and Wholesale leadership on coaching plans tied to performance.
•Prepare DOS and Franchise teams for Mystery Shopping as well as Avant-Premiere through targeted coaching and role-play.
•Support Wholesale teams in improving sell-out, brand visibility, product confidence, and client engagement.
Leadership Development
•Develop Boutique Directors, FRS talent, internal trainers, and future retail leaders.
•Facilitate Retail Seminars, leadership meetings, Wholesale workshops, and regional learning sessions.
•Support succession planning, talent reviews, and individual development plans.
•Identify high-potential talent and recommend development actions that strengthen the Retail and Wholesale leadership pipeline.
Onboarding & Talent Development
•Own the onboarding framework for all retail employees and FRS team members, covering Brand DNA, products, operations, systems, selling standards, and client experience.
•Develop tailored onboarding resources for Franchise and selected Wholesale Partner teams.
•Partner with Human Resources and business leaders to assess learning needs and support talent-development initiatives.
•Establish clear onboarding milestones, certification requirements, and follow-up coaching.
•Ensure new hires are fully prepared to represent Hublot and contribute to commercial performance.
Digital Learning Platform – Insider
•Own and administer the Insider learning platform across DOS & FRS.
•Manage learning paths, certifications, reporting, content deployment, and engagement.
•Monitor completion rates and follow up with business leaders to ensure accountability.
•Use platform insights to identify knowledge gaps and recommend targeted learning interventions.
CRM & Clienteling
•Partner with the Retail Excellence Director & CRM Manager to train teams on clienteling, appointments, prospecting, CRM best practices, Hublotista, pre-orders, and CRM KPIs.
•Adapt relevant clienteling principles and tools for FRS and Wholesale Partner teams.
•Reinforce disciplined client follow-up, relationship building, and data-driven selling behaviors.
Retail Operations Partnership
Partner with Retail Operations and Finance to train teams on SOPs, new initiatives, compliance requirements, and operational excellence.
•Ensure FRS and Wholesale teams understand relevant processes, reporting expectations, and brand standards.
•Translate operational updates into clear and effective learning materials.
Boutique, Wholesale & Retail Event Support
•Support boutique openings, relocations, renovations, Retail Seminars, annual sales meetings, regional workshops, and key Wholesale initiatives.
•Develop and deliver training plans for new partner openings, shop-in-shops, pop-ups, and strategic product launches.
•Provide field support during priority commercial periods and major brand activations.
Cross-Functional Collaboration
•Partner with VP of Retail, Retail Excellence, Wholesale Director, Marketing, Merchandising, CRM, Human Resources, Retail Operations, Finance, and Global Headquarters.