Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious and exceptional.
Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.
KEY RESPONSIBILITIES
Client Event Design & Execution
Proactively research competitor clienteling activities to identify market best practices and innovative clienteling solutions
Partner with boutique management to design and implement tailored monthly action plans for each boutique across both HK and MC markets. Consolidate boutique’s calendar of events, activations, and VIP gifting
Establish event targets and KPIs (e.g., number of appointments, total sales, average price per transaction). Consistently track progress to ensure target achievement
Manage event budgets, track expenses, and ensure cost-effectiveness while upholding the highest standards of quality
Provide on-site support during events to ensure seamless execution
Closely monitor and push forward post-event follow-up
Collect and analyze both quantitative and qualitative feedback from events to locate areas for enhancement and address any roadblocks to success
External Partnership Management
Proactively cultivate relationships with third parties such as personal shopper managers, hotels, banks, private clubs, etc.
Seek exclusive benefits and sponsorships from partners for Piaget clients to enhance client treatment and foster loyalty
Incentivize partners to refer their clientele to Piaget by providing benefits such as co-branded event opportunities, exclusive shopping privileges, to facilitate recruitment of new clients
Source, select, and manage a network of high-quality vendors, including caterers, decorators, service providers, to support event execution with services that align with Piaget’s brand standard
Client Data Analysis
Communicate with boutique staff to ensure completed data capture with high accuracy
Analyze client interactions, preferences, and purchase history to identify trends to develop future engagement strategies
REQUIREMENTS
With relevant experience in handling Hong Kong & Macau market
5+ years of proven experience in Retail Operation / Client Development role
Strong network and understanding in the luxury retail industry
Bachelor’s degree holder in a related field
Excellent written and verbal communication skills
Business fluency in English
Detail oriented with the ability to manage multiple projects simultaneously
A team player with the ability to build strong relationships with colleagues both in the office and frontline
SAP and Microsoft Office software