As a Vice President Control Manager within the Consumer and Community Banking (CCB) organization, you'll be responsible for leading and building out an enhanced control framework which supports a continuous and integrated approach to risk assessment across products and operational processes. You will partner closely with Operations Product stakeholders and other key partners to identify emerging risks, strengthen control effectiveness, and support safe business transformation. This role also serves as a central point of coordination for Operations product control management and agile controls sustainability across the Operations portfolio. You will partner with Operations Product Control Managers to drive consistency in control practices, governance, issue management, and regulatory compliance while helping establish common practices across the Operations Product Control Manager community.
Job Responsibilities:
- Spearhead the design and execution of forward-thinking control strategies to proactively identify and neutralize compliance and operational risks
- Harness advanced data analytics, automation, and technology to decode business needs, anticipate trends, and deliver solutions that elevate the control environment
- Partner with Operations Product and Technology stakeholders to identify emerging risks, strengthen control effectiveness, and support the implementation of risk and control requirements across products, transformation initiatives, and agile delivery processes.
- Drive consistency in product control management and agile control sustainability practices across the Operations portfolio by partnering with Operations product control managers, providing guidance on control requirements, and promoting consistent application of control frameworks and governance practices.
- Inspire and guide cross-functional stakeholders, cultivating a culture of innovation, operational excellence, and alignment with the organizational vision
- Forge strong partnerships with internal stakeholders, driving open communication and collaboration to uphold integrity and achieve strategic milestones
- 7+ years working in financial services, with experience in controls, audit, quality assurance, or operational risk management.
- Risk Management & Controls: Makes independent risk-based decisions in complex situations, develops and improves escalation procedures and control frameworks, advises stakeholders across Legal, Compliances, Audit, and Risk with deep regulatory knowledge, and trains others on risk management practices.
- Change Management: Designs and executes change management strategies for complex initiatives, drives adoption while minimizing disruption, leads stakeholders through organizational change, and supports the integration of risk and controls into product delivery and transformation activities.
- Influence: Persuades stakeholders in complex scenarios, navigates negotiations with data-driven arguments, builds influential cross-functional relationships across Legal, Compliance, Audit, and Risk, and advises others on engagement strategies.
- Internal Stakeholder Management: Manages complex stakeholder relationships across CCB, Legal, Compliance, Audit, and Risk, tailors communication to diverse audiences, navigates competing interests to drive mutual outcomes, and advises teams on stakeholder management.
- Communication & Presentation Skills: Designs and delivers sophisticated, high-impact presentations to senior management while advising others on strategy, creates executive-level communications with exceptional clarity, and synthesizes complex discussions into actionable insights for diverse stakeholders.
- Teamwork: Leads cross-functional teams in complex initiatives, integrates diverse perspectives across Legal, Compliance, Audit, and Risk, fosters inclusive collaboration, and advises others on team dynamics.
- Knowledge Sharing & Lessons Learned: Leads structured knowledge transfer for complex projects, establishes repositories and communities to prevent repeated mistakes, synthesizes lessons into actionable improvements, and advises teams on knowledge management.
- Analytical Thinking & Decision Making: Conducts sophisticated analysis in complex and ambiguous situations, synthesizes data to uncover root causes and risks, rigorously evaluates options and trade-offs while challenging assumptions, facilitates stakeholder alignment and consensus, and advises others on analytical approaches, decision frameworks, and escalation timing.
- Policies, Procedures, and Regulatory Requirements: Demonstrates deep policy and regulatory expertise across businesses and products, interprets requirements in ambiguous scenarios to strengthen risk and control environment, and advises stakeholders on compliance.
- Product & Agile Delivery Governance: Experience supporting product operating models, agile delivery frameworks, and large scale business or technology transformation initiatives, including the application of risk and control principles within evolving environments.
- Data Literacy & Automation Strategy: Analyzes complex data with sophisticated techniques and robust controls, identifies high-impact automation/ML opportunities, translates technical capabilities and data into compelling business cases and insights that drive decisions, and trains and advises teams on data practices and automation strategy.