Job Summary
The Relationship Manager sits within the Prime Brokerage Business unit and assumes ownership of Prime client relationships. The role develops client-specific strategies to increase revenue for the Prime Business. Working closely with Sales, Product and dedicated operational support, the role takes a proactive, dynamic and holistic approach to commercially focused account management, responding to the evolving needs of a growing client and product base.
Key Responsibilities
Strategy
• Review the assigned client portfolio and define a clear Prime Services strategy for each relationship.
• Create and maintain a Prime Services addendum to the relevant bank-level Client Account Plan, aligned with the Global Account Management team.
• Build and maintain Client Engagement Plans that translate account strategy into clear actions, priorities and opportunities.
• Apply market, product and client insight to identify opportunities to deepen relationships, increase wallet share and support the Bank’s strategic objectives.
Business
• Act as the primary point of contact for a diverse portfolio of clients and provide back-up coverage for other team portfolios to ensure consistent regional and global service.
• Assume full ownership of assigned accounts and contribute to the delivery of individual and team budgets agreed with senior management.
• Execute Client Engagement Plans
• Gather client feedback and requirements, working with the broader Prime Services team to shape product, service and efficiency initiatives.
• Strengthen existing relationships, develop senior client access and position the Bank as a trusted, go-to Prime Services partner.
• Track business performance, including revenue, pipeline, client activity, wallet opportunity, limits and progress against budget.
Processes
• Maintain accurate and current account plans, engagement plans, call reports, client contacts and meeting schedules.
• Continuously monitor client activity, including volumes, limits, client income and relevant performance trends.
• Maintain reliable management information covering revenue, market-wallet data, pipeline and client engagement.
• Conduct regular account analysis using available client intelligence and performance data to identify gaps, trends and opportunities.
• Coordinate effectively across regions and teams to deliver seamless follow-the-sun coverage, supported by clear desk operating instructions and handover practices.
• Support timely escalation, investigation and resolution of client issues while keeping clients and internal stakeholders appropriately informed.
Risk Management
• Act as the senior escalation point for assigned clients, managing complex or challenging situations professionally and balancing client and internal stakeholder expectations.
• Identify, assess and escalate operational, conduct and relationship risks in a timely manner.
• Promote attention to detail and disciplined execution to reduce avoidable errors and improve the quality of client outcomes.
• Monitor client activity and limits, and work with relevant control and operational teams to address emerging risks.
• Ensure issues, decisions and remediation actions are documented, owned and tracked through to completion.
Governance
• Maintain clear accountability for client coverage, including primary and back-up relationship ownership.
• Align Prime Services account plans with wider bank-level client plans and relevant senior management priorities.
• Provide accurate, timely and decision-useful management information on relationship health, commercial performance, risks and pipeline.
• Support regular portfolio reviews and ensure agreed actions are assigned, monitored and completed.
• Apply appropriate governance to client communications, cross-regional handovers and escalation management.
Regulatory & Business Conduct
• Comply with all applicable laws, regulations, internal policies, standards and the Bank’s Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, integrity and professional conduct in all client and internal interactions.
• Identify, escalate and resolve regulatory, compliance and conduct matters promptly and transparently.
• Ensure client activity and relationship decisions are managed within approved risk appetite, mandates and control frameworks.
• Complete required training and support a culture of effective challenge, accountability and continuous control improvement.
Key stakeholders
• Regional Relationship Management teams
• Prime Services Sales teams
• Prime Services Product teams
• Prime Transition teams
• Prime Client Services, Middle Office and Ops teams
• Global Account Managers
• Ecom sales teams
• Prime Legal, Compliance and Risk
Other responsibilities
• Contribute to a collaborative team culture focused on consistently excellent client outcomes.
• Maintain a strong understanding of the current and future Prime Services product offering and relevant market developments.
• Develop working knowledge of clients’ structures, strategies, businesses and potential needs.
• Maintain appropriate knowledge of products relevant to Prime Services, including foreign exchange, interest rates, digital assets and exchange-traded derivatives.
• Manage multiple priorities effectively and work across teams to deliver client and Bank objectives.
• Communicate expectations clearly and support the continued development of an effective front-office relationship management model.
• Undertake other reasonable duties aligned with the purpose and seniority of the role.
• Individual contributor with end-to-end accountability for assigned Prime Services client relationships
Skills and Experience
Must-have Skills
• Strategic Client Relationship Management
• Prime Services Product and Market Knowledge
• Commercial and Revenue Management
Other Skills
• Risk, Governance and Conduct
• Client Data Analysis and Management Information
• Cross-functional Stakeholder Management
• Issue Resolution and Executive Communication
Motivations
• Driven by building trusted, long-term client relationships and converting client insight into measurable commercial outcomes.
• Energised by solving complex client issues across products, functions, regions and time zones while maintaining disciplined execution.
• Motivated by ownership, high standards, continuous learning and delivering excellent client outcomes within a strong risk and conduct culture.
Qualifications
Key Experiences
• Significant experience in institutional client relationship management, Prime Services, Prime Brokerage or a closely related financial-markets business; demonstrated ownership of senior client relationships, commercial plans, revenue pipelines and complex issue resolution.
• Experience in FX Prime Brokerage, OTC Clearing and Futures Clearing (Preferred).
Languages
• English
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Expected annual base pay range for the role is 188,008 USD to 222,955 USD. The final offer will be determined on an individualised basis using a number of variables, including but not limited to skill set, depth of experience and education, internal relativity, and specific work location. At Standard Chartered Bank, Base pay is only part of the total compensation package. Discretionary variable pay and a range of attractive bank sponsored benefit programs are available and designed to foster employee overall health and well-being including, but not limited to, a best in class 401k plan with up to 8% employer match, robust medical plan coverage with employer funded Health Savings Accounts, inclusive family building benefits, and flexible/hybrid working arrangements for many of our positions subject to role specific considerations
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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