Vice President - Client Support Group, Team Manager

Description de l’entreprise

Poste et missions

Job Description Summary

The Client Support Group (CSG) in the Asia Pacific and Middle East region is responsible for executing critical end to end Client Due Diligence and services functions across multiple jurisdictions for the bank. As the regional Client Support Group management, they manage and ensure comprehensive end-to-end Client Due Diligence for both new client onboarding and periodic reviews. The CSG covers an extensive range of jurisdictions, including Hong Kong, Singapore, China, Malaysia, Australia, Japan, South Korea, Taiwan, India, and the Middle East.

This CSG Team Manager will lead a significant regional function responsible for safeguarding the bank against financial crime and reputational risk, overseeing Client Due Diligence operations across all markets and managing multiple country-specific teams to ensure consistent, high-quality service delivery throughout the region.

Main Responsibilities:

• Take full ownership of the team's workflow, managing the "Book of Work" from allocation to completion
• Optimize team capacity, drive productivity, and uphold stringent quality and control standards
• Oversee the team's execution of KYC due diligence, ensuring adherence to policy and quality standards while meeting productivity targets
• Guarantee the integrity of client data within core banking systems and oversee the production of accurate MIS for senior management
• Work with Global counterparts to ensure smooth multihub Client Due Diligence completion.

Client & Stakeholder Engagement

• Ensure seamless collaboration between the KYC team, Front Office, and other Client Support teams to facilitate efficient document collection and issue resolution
• Serve as the primary escalation point, resolving complex issues swiftly to ensure a smooth and efficient process for business partners
• Communicate proactively with CSG leadership, providing data-driven insights on team performance, risks, and operational health
• Actively partner with front-office and CRM teams to understand their priorities and challenges
• Ensure your team provides expert guidance and responsive service that supports the bank's commercial objectives

Governance, Compliance and Risk Management

• Oversee the team's execution of KYC due diligence, ensuring adherence to policy and quality standards while meeting productivity targets
• Act as the primary escalation point for complex cases, providing expert guidance on issues related to PEPs, adverse media, and intricate ownership structures
• Ensure timely and effective escalation to local Compliance and Head Office Financial Security teams when required
• A minimum of 12 years of progressive experience within the financial services industry, with a strong focus on KYC and AML operations and compliance

Continuous Improvement & Innovation

• Represent the platform to support Global projects and initiatives.
• Continuously assess team processes, identify opportunities for efficiency gains, and lead initiatives to improve performance, reduce errors, and enhance the stakeholder experience
• Represent the team in strategic projects, system enhancements, and User Acceptance Testing (UAT) initiatives
• Experience leading process improvement or technology implementation projects within a KYC function
• Manage ad-hoc requests, screenings, and other duties as assigned by senior leadership

Leadership & People Management

• Lead, mentor, and manage a team of 40-60 KYC professionals.
• Foster a high-performance, collaborative culture
• Drive team engagement, set clear objectives, and support the career development and training of all team members
• Mentor, coach, and manage a team of KYC professionals
• Set clear performance expectations, provide constructive feedback, and support the career development of team members
• Proven experience in a leadership role, with the ability to manage, mentor, and develop a team of KYC analysts
• Experience managing remote team members

Qualifications and Education Requirements

• Bachelor's degree in Finance, Business, or a related field is required
• Advanced degree (e.g., MBA, MSc) or a professional certification such as CAMS (Certified Anti-Money Laundering Specialist)
• A minimum of 12 years of progressive experience within the financial services industry, with a strong focus on KYC and AML operations and compliance

Skills and Competencies

Functional Skills (Role-Critical) 

• Expertise in KYC (Know Your Customer) and AML (Anti-Money Laundering) operations and compliance
• Expert guidance on issues related to PEPs, adverse media, and intricate ownership structures
• Expertise in the Microsoft Office Suite (Excel, PowerPoint)
• Strong understanding of core banking systems and MIS production
• Solid project management and organizational skills, with a track record of delivering projects on time and within scope

Required Skills

• Exceptional communication and interpersonal skills, with the ability to articulate complex issues clearly and concisely to both internal teams and senior stakeholders
• Proven experience in a leadership role, with the ability to manage, mentor, and develop a team
• Foster a high-performance, collaborative culture
• A self-motivated and results-oriented individual with a proactive, "can-do" mindset
• Ability to thrive in a fast-paced environment
• Experience managing remote team members

Specific Skills 

• Direct experience with data analytics and workflow tools like Alteryx and Tableau
• Strong analytical mindset with the ability to interpret data, identify trends, and solve complex problems efficiently
• Experience leading process improvement or technology implementation projects within a KYC function

Transformative Skills 

• Leading process improvement or technology implementation projects within a KYC function
• Champion continuous improvement initiatives
• Ability to drive operational excellence and optimize team capacity
• Strategic thinking to represent the team in strategic projects and system enhancements