THE WATCHMAKER OF WATCHMAKERS
Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.
HOW WILL YOU MAKE AN IMPACT?
The Deputy Boutique Manager is responsible for assisting the Boutique Manager in the day to day operations of the boutique with a focus of motivating and directing the team to provide exceptional service while reaching or exceeding its sales targets.
Motivate and support retail initiatives to generate revenue and hit sales targets
• Help the Boutique Manager by participating and leading all activity that will improve sales to Prospects, Repeat and VIP clients.
• Responsible for setting the tone on the selling floor and significantly contributing to all sales and sales assists
• Set the tone for Exceptional Customer Service
Support to manage the Boutique Team
Support Boutique Manger in assessing the needs of the team
Help to train and guide the team regarding Maison History, RNA policies and procedures and Product Knowledge
Schedule the team to ensure proper coverage, according to needs of the business
Help to guide the team in ensuring KPI’s are met
Help to guide and motivate the team to reach their goals
Provide regular performance feedback, coaching the team, and helping drive accountability and development.
Ability to lead the boutique and ensure continuity of the business in the Boutique Manager’s absence.
Help boutique manager to ensure that payroll and commissions are completed on time and follow company guidelines
Support to Manage and Ensure the Proper Operations of the Boutique
Help to supervise the safety and wellbeing of the team, clients and product by following all RNA safety and security guidelines
Follow all Finance guidelines in accordance with RNA procedures and policies and ensures that the team is doing the same
Comply with requests for reporting as required
Manage and ensure all VM policies and procedures are followed in accordance with HQ and VM manager requests and guidelines
Responsible for Continuous Client Acquisition and Client Development
Ensure that associates are continuing to develop new relationships and hitting their KPI’s for client acquisition and client development.
Ability to analyze individual and boutique performance, identify business opportunities and support appropriate action plans.
Maintain VIP relationships and works with corporate to help build and engender these clients
Develop loyalty by taking the client through our customer journeys
Work with associates ensuring that they are using the CRM tools at their disposal
Travel with clients to events and trips to the manufacture when appropriate
Ensure that daily/weekly/monthly activations are being completed
Develops and Maintains Relationships with the Community and with the Boutique’s Business Centers
The Asst Manager should help to engender good relationships within the community
Provide feedback regarding competition and an understanding of traffic
WHAT ABOUT YOU?
5-7 years of management, preferred in luxury retail.
Exhibits critical thinking skills and is strong in solution oriented.
Having a “team player” spirit and the ability to work well within a group/team dynamic.
Autonomous and with excellent interpersonal skills.
Must be flexible to change and adaptiveness in work responsibilities.
Excellent communication skills and other foreign language is highy appreciated.
Proficiency with MS Office software required, proficiency with SAP preferred.
Availability and flexibility to work: days, nights, weekends, holidays, store openings and closings, to meet the needs of the business.
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
Expected Salary Range: $75,000-$80,000
Salary will be determined based on relevant skills and experience.