Business Technology Manager

Location:

Job Summary
Utilizes technical expertise, business acumen, delivery leadership, and strategic thinking to lead the development, support, modernization, and governance of the LoanIQ application ecosystem. Responsible for managing a portfolio of commercial lending technology solutions, ensuring alignment with business objectives, regulatory requirements, operational excellence, and enterprise technology standards. Leads cross-functional teams in delivering scalable solutions that support loan origination, servicing, collateral management, payments, participation, syndications, and commercial lending operations.

Essential Functions

• Own, oversee, and drive delivery, support, and continuous improvement of the LoanIQ application portfolio, associated integrations, databases, and supporting platforms.
• Partner with Commercial Lending business stakeholders to understand strategic priorities and translate business requirements into technology solutions that improve operational efficiency and client experience.
• Lead development and modernization initiatives leveraging .NET technologies, SQL Server, APIs, cloud services, and enterprise integration platforms.
• Collaborate with Enterprise Architects, Product Owners, Business Analysts, Project Managers, QA teams, Infrastructure teams, and Operations partners to successfully deliver projects while meeting risk, security, audit, and compliance standards.
• Manage application roadmaps, technical debt, platform upgrades, infrastructure changes, and regulatory initiatives impacting LoanIQ.
• Provide leadership during production incidents, perform root cause analysis, and drive permanent resolution of critical issues.
• Lead implementation of multi-year strategic programs involving LoanIQ modernization, system integrations, automation initiatives, and cloud transformation efforts.
• Manage relationships with third-party vendors and technology partners to ensure successful delivery of contracted products and services.
• Ensure successful deployment of application releases and seamless transition of enhancements into production support processes.
• Build and mentor high-performing technology teams while fostering a culture of accountability, innovation, and continuous improvement.
• Communicate project status, risks, milestones, and strategic recommendations to senior leadership and executive stakeholders.
• Drive Agile delivery practices, release governance, SDLC compliance, and continuous improvement initiatives.

Education

• Bachelor's degree in computer science, Information Systems, Engineering, or a related field OR equivalent experience (required)

Work Experience

• 5+ years of experience leading technical teams and managing technology initiatives.

• Experience with LoanIQ or commercial lending platforms, or related technologies is highly desirable.

• Hands-on experience with Microsoft .NET technologies, C#, ASP.NET, Web Services, REST APIs, and SQL Server.
• Strong understanding of commercial lending processes, loan servicing, payments, collateral management, or syndicated lending is preferred.
• Comfortable with agile software development methodologies and tools. Google Cloud Certification plus
• Proven ability to interact effectively with business executives and technology leadership teams

Preferred:

• 7+ years of experience in enterprise application development, support, or technology delivery.
• Use Generative AI and AI-assisted tools to improve daily technology and business processes.
• Familiarity with AI-assisted software development

Skills

• Extensive experience with consulting on development and delivery of new or enhanced business applications.
• Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Extensive experience with marketplace experience, developments and trends related to the organization's use of Information Technology (IT); ability to apply this knowledge appropriately to benefit the organization.

• Ability to build trusted relationships with business leaders, operations teams, and executive stakeholders.
• Ability to influence decisions and gain alignment across multiple organizations.
• Skilled at translating complex technical concepts into business-focused outcomes.

• Strong analytical mindset with the ability to evaluate complex business and technical challenges.

• Ability to identify root causes, evaluate alternatives, and implement effective solutions.
• Proven experience making sound decisions in high-pressure and ambiguous situations.
• Ability to anticipate risks and proactively develop mitigation strategies.
• Ability to balance strategic objectives with tactical execution.
• Experience preparing business cases, ROI analysis, and value propositions for technology investments.
• Strong organizational and prioritization skills with the ability to manage multiple initiatives simultaneously.
• Demonstrated success in building and leading high-performing teams.
• Extensive experience with the ability to utilize a variety of specific tools and toolkits for the development and support of applications.

• Extensive experience with the ability to define, implement make changes to, and support a production application.
• Working knowledge of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.
• Working knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
• Extensive experience with the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Working knowledge of effective team building techniques and ability to form and manage effective teams.

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

• Hybrid (3+ days)

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.