The Food & Beverage Operations Manager must display strong leadership and management skills. Examples of organizational and communication skills must be displayed. Supervisory experience in a Hotel/ Restaurant or similar environment is required. Profound knowledge of customer service, conflict management and service recovery are essential.
Education
- Undergraduate degree is strongly preferred or applicable experience.
Languages
- English required, second language helpful in communication with visiting public, but not required.
Professional experience & know-how:
- Proven work experience as a Front Office Manager, Guest Relations Manager, Restaurant Manager or Supervisor or similar role
- Experience mentoring a large staff with varied levels of experience and maturity.
- Strong understanding of consumer trends and behaviors is required.
- Degree in Hospitality Management, Tourism, Business Administration or relevant field
Technical & management skills:
- Effective at building teams, ability to motivate others, ability to manage vision and purpose, ability to set and deliver against priorities, ability to deal with ambiguity.
- Working knowledge of various computer software programs (Tock, MS Office, restaurant management software, POS)
- Proficiency in English; knowledge of other languages is a plus
Personal & interpersonal skills:
- Strong team player, excellent communication skills within and outside of the organization, positive and enthusiastic attitude.
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Leadership skills along with the ability to motivate a team into high performance
- Strong sense of responsibility and a professional presentation
- Ability to work evenings, weekends and holidays
- Capable of working in a fast-paced hospitality environment