Marsh Namibia CEO

Company:

Description:

We are seeking a talented individual to join Marsh Namibia. This role will be based in Windhoek, hybrid and has a requirement of working at least three days a week in the office.

Marsh Risk country business leaders are responsible for leading the go-to-market solution strategy for their business in country. They have P&L accountability for the business and ensure financial success by working with the region leadership, as well as country and local teams to align pricing and approach, execute plans, deploy resources, and drive client engagement. Additionally, they partner cross-business to build pipeline, strengthen products, and deliver growth, collaboration and efficiency. 

Position reports to Marsh Africa CEO and member of Africa management committee. 

We will count on you to:

Strategy Management

• Designs, communicates and executes on the Marsh Risk Namibia strategy and business plan, in compliance with Marsh Risk’s (Global and IMEA) strategy, leveraging knowledge on service offerings, the Africa market and competitive environment.
• Works closely with Regional stakeholders, Country senior management to foster effective working relationships and ensure alignment with overarching business objectives.
• Provides strategic direction and ensures rigorous execution of business plans based on qualitative and quantitative metrics
• Communicates business plan and growth strategies to the Marsh Namibia management.
• Ensures core capabilities underpinning growth and profitability objectives are clearly defined, assessed, monitored and systematically enhanced

Operations

• Ensures the Country provides products, services and industry knowledge that meet the needs and expectations of clients.  Responsible for new product and solution development.  Translates client requirements to accurately reflect their operations and risk needs.
• Identifies new business opportunities and supports new business generation.
• Works with the Namibia leaders to manage client relationships ensuring client satisfaction.  Maximizes client retention and grows revenue from existing clients through product and channel expansion
• Provides insight from the marketplace to regional leadership to quickly identify market trends/issues.
• Through collaboration and knowledge, applies the broad resources in Marsh to solve clients’ business risks.
• Drives the implementation of marketing approaches to achieve goals and monitors their progress.
• Negotiates and implements strategic partnerships / alliances that enhance sales growth
• Adjusts pricing and services guidelines to meet financial goals.
• Champions implementation and evaluates degree of compliance to professional standards. 
• Drives the digital strategy to create differentiation in the market.
• Defines client service standards and develops the most efficient method to exchange best practices. 
• Ensures that all Marsh Greater Good and Transparency Standards are met.  Ensures that all colleagues complete required compliance training.  Implements strategies to ensure minimal E&O exposure.
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• Sets strategic financial direction and sales goals for Marsh Namibia, based on economic and business trends at the country and global level, as well as on the competitive environment 
• Develops and is accountable for the budget (top and bottom line) and annual plan for Marsh Namiba. 
• Analyses overall financial results, expenses, and investments throughout the country and takes actions to ensure the most cost-effective approach to improve performance.
• Provides guidelines on this matter to client and practice leaders and works with the country leader to develop country and region financial initiatives. 
• Defines consistent values (time and cost) for services across the Practice.  Ensures the practice is able to extract the appropriate fees for services rendered.

Leadership

• Creates coherent team culture and support a winning environment
• Defines, in cooperation with Human Resources, the Country people strategy and executes on it.
• Ensure the acquisition, development and retention of critical skills and expertise.
• Fosters team engagement and develops the Country team potential, by driving a culture of high performance, team collaboration and collective success.
• Identify talent and ensures a robust succession pool for critical roles, through internal and external talent mapping.
• Interviews and selects senior management, conducts performance management, and fosters employee development.
• Monitors all Country related business functions and mentors and provides feedback.
• Is responsible for the following people management activities:
  • Assigning, directing, and evaluating work  
  • Conducting performance evaluations, progressive counselling and career development discussions
  • Ensuring appropriate orientation and on-going education/training

What you need to have:

• Bachelor’s Degree or above in Business Administration, Insurance, Law.
• Minimum of 15 years of industry or adjacent industry experience
• Strategy development and design of proven sales/service delivery models required.
• Prior P&L responsibility required.
• Demonstrated management experience required, EXCO level
• Experience setting the vision and leading and implementing new initiatives related to client management, new business development, and business penetration.
• Ability to conceptualize a project and create a vision.
• Ability to establish trust with clients, peers and staff.
• Demonstrated ability to lead others and follow-through on projects to completion. 
• Must be able to work independently but also lead cross-functionally.
• Proven ability to exercise sound judgment and strong problem-solving skills.
• Must demonstrate professional and ethical business practices, adherence to company standards, and a commitment to personal and professional development.
• Effective written and verbal communication skills, including the ability to communicate internally as well as externally with remote locations, external partners and clients, and vendors.
• Proven business development and strong negotiation skills with the demonstrated ability to effectively develop and leverage key relationships and referral sources.
• Strong financial acumen and analysis skills.
• Proven project and time management skills.
• Must demonstrate strong active listening and follow-up skills.
• Core competencies include:
  • Profitably growing a business
  • Leading and managing teams
  • Building and Maintaining Relationships
  • Communicating with Impact
  • Critical Thinking and Problem Solving