- Strong written/verbal communication in English; able to document technically and brief non-technical stakeholders
- 2~4 years’ experience in IT support, with a focus on server and infrastructure administration and support.
- Solid experience in Windows Server, AD administration, GPO, scripting, and O365 support.
- Proficiency in network infrastructure, protocols and support.
- Excellent problem-solving and analytical skills.
- Enterprise networking: TCP/IP, VLANs, firewalls, VPNs; experience with Cisco or Meraki.
- IT security fundamentals: patch management, endpoint protection, IAM/RBAC, MFA.
- Proactive, self-motivated and detail oriented.
- Strong communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Experience in AirWatch, WorkspaceOne, Meraki, Tanium, OKTA, SentinelOne is a plus.
- Bachelor’s degree in computer science, Information Technology, or a related field is a plus.