Managing Principal – Banking Transformation & Team Leadership (Chennai)

Role Overview

As a Managing Principal at Capco, you will be a senior leader responsible for driving client growth, leading complex transformation programmes, and shaping strategic direction across Tier 1 banking clients. You will combine deep domain expertise, delivery leadership, and commercial acumen to deliver measurable business outcomes.

This role will play a critical leadership role in expanding Capco's footprint in India, working closely with APAC leadership to deliver large-scale banking transformation programmes and build sustainable, high-performing teams. Experience in workforce transformation and operating model optimisation would be advantageous.

Key Responsibilities

Client Leadership & Growth

• Build and manage C-level relationships across banking clients (WRB, Corporate, Operations, Technology).
• Support origination and closing large transformation deals (primarily in Operations & Technology).
• Define and lead account growth strategy, including pipeline development and GTM propositions.
• Act as a trusted advisor on banking transformation, operational excellence, and workforce strategy.

Programme & Delivery Leadership

• Lead complex, multi-year transformation programmes across operations & technology.
• Drive design and implementation of target operating models, including process, technology, and workforce.
• Ensure delivery excellence through strong governance, risk management, and KPI tracking.
• Mobilise cross-functional teams (onshore/offshore) to deliver outcomes at scale.

People & Practice Leadership

• Build and scale high-performing consulting teams in Chennai and broader India.
• Own capability development and workforce planning and support hiring aligned to growth ambitions.
• Mentor team and lead capability build across key areas (programme delivery, workforce management, operations).

Commercial & Business Management

• Drive revenue growth, utilisation, and margin improvement.
• Write SoWs / manage changes to SoWs as required and manage onboarding for the team.
• Ensure strong financial governance across engagements (pricing, cost management, delivery efficiency).

Workforce & Operating Model Transformation (Desirable Experience)

Candidates with experience in workforce transformation, workforce management, capacity planning, or operating model optimisation may have opportunities to support related client initiatives.

• Exposure to enterprise workforce forecasting and capacity planning frameworks.
• Experience supporting workforce transformation and operating model initiatives.
• Understanding of workforce management processes, governance, and tooling.
• Ability to leverage workforce and operational data to inform decision-making.
• Exposure to workforce supply-demand planning, resource optimisation, and capacity management.
• Experience presenting workforce insights and recommendations to senior stakeholders.

Experience & Qualifications

• 15+ years of consulting experience in financial services (banking).
• Proven senior leadership experience (Director / Managing Principal).
• Strong experience in large-scale transformation programmes (Ops, Tech, Data).

Domain Expertise

• Deep expertise in banking Transformation, Operations or Technology.
• Experience in Target Operating Model design and implementation.
• Strong understanding of workforce transformation, automation and AI impact.
• The ideal candidate would also have experience / exposure in Workforce / Capacity Management.

India / APAC Expectations

• Experience working across global delivery models including India hubs.
• Strong network within Indian banking ecosystem or GCC environment.
• Experience building and scaling teams in India.

Leadership & Personal Attributes

• Strong executive presence and stakeholder influence.
• Commercial mindset balancing growth and delivery.
• Strategic thinker with execution focus.
• Collaborative leadership across geographies.
• Passion for developing high-performing teams.

Success Measures

• Delivery quality and client satisfaction.
• Practice capability build and team growth.
• Successful delivery of transformation outcomes, including operational efficiency, productivity improvement, and organisational effectiveness where applicable.
• Revenue growth and margin management.