- Minimum 5-8 years’ experience in retail, preferably within luxury, premium or fashion retail.
- Proven experience in a supervisory or team leadership role, with the ability to coach, motivate and develop a retail team.
- Strong commercial and sales mindset, with a proven track record of achieving sales and KPI targets.
- Excellent client service and relationship-building skills, with a strong understanding of luxury client expectations.
- Good knowledge of retail operations, including stock management, merchandising, scheduling and store procedures.
- Strong communication and interpersonal skills, with the ability to work effectively with clients, team members and management.
- Hands-on, proactive and solutions-oriented, with the ability to lead by example on the sales floor.
- Strong organisational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
- Good business acumen and ability to analyse sales performance and translate insights into actions.
- Fluent in English; additional languages are an advantage.
- Flexible to work retail hours, weekends and public holidays as required.