Operations team lead

Operations Team lead 

Zurich Insurance Group (Zurich) is a leading multi‑line insurer serving people and businesses in more than 200 countries and territories. For over 150 years, we have been helping our customers protect what they value most and navigate life’s risks with confidence. Headquartered in Zurich, Switzerland, we focus on general insurance and life insurance, complemented by a strong global presence and a clear commitment to sustainability and innovation. Our purpose is to create a brighter future together – for our customers, our people and the communities we serve.  

At Zurich Duo in Barcelona, we bring Zurich’s brand to life across the globe. As the in‑house brand experience agency for the Zurich Group, we combine strategic thinking, creativity and digital expertise to create engaging experiences that connect customers, employees and partners with our brand.  

Joining Zurich Duo means working in exciting brand experience projects, with in  a dynamic, start-up mindset company part of a very robust Global insurance Group.  

We are looking for a person who is communicative, curious, and flexible.   

At Zurich, we believe in the power of leadership to inspire change and create a brighter future for our customers, our people, and society. As Operations team lead, you’ll play a pivotal role at the very heart of our organization—partnering directly with our CEO to shape and execute Zurich’s vision and strategy on a daily basis. This is an opportunity to make a meaningful impact, guiding high-level decision-making, driving innovation, and helping to foster a culture built on collaboration, optimism, and continuous growth. Your ability to connect people, coordinate complex initiatives, and turn ideas into action will help ensure Zurich remains at the forefront of the insurance industry, ready for whatever tomorrow brings.   

About the Role   

As Operations Team lead you will help ensure the smooth, compliant and efficient running of our organization by supporting key processes across Procurement, HR, Finance, Operations and IT.  

You will be a central coordination point for contracts and vendors, internal staff administration, financial postings and controls, and IT-related requests, working closely with internal stakeholders and external partners to keep activities on track, well-documented and audit-ready. 

What You’ll Do  

Procurement & Contract Management 

• Prepare draft Statements of Agreement (SA) for external suppliers and intercompany services 

• Create and/or raise external Work Orders (WO) and ensure they are aligned with approved Sas and budgets 

• Coordinate the end-to-end signing process for Sas and Wos with the designated approvers 

• File, store and share signed SAs and WOs in the agreed repositories, ensuring documents are easy to retrieve 

• Coordinate and complete required assessments (GAN, AI, Security) for new suppliers, tools or services 

• Monitor internal employee expense reports and send monthly reminders to ensure timely submissions 

HR Administration & Employee Support 

• Monitor completion of mandatory training for internal staff, following up on overdue items and maintain employee data (e.g. joiners, leavers, contractual changes) 

• Prepare and complete monthly payroll files in coordination with HR and payroll providers 

• Track holiday requests from internal staff and support the approval workflow 

• Coordinate medical check ups for employees with the provider AVANTA 

• Act as the main contact for Labour Risk Management with Avanta Prevention, ensuring actions and documentation are in place 

• Administer key employee benefits (Saving Retirement templates, benefit platform allocations, health and life insurance updates) 
    

Finance Operations & Vendor Management 

• Coordinate vendor invoicing, payment requests and posting with the Finance Controller and RFC team 

• Compile new vendor documentation and request vendor creation from the RFC team, ensuring compliance with internal requirements  

• Request mirroring vendor creations from the AP team in Spain where vendors already exist in other Spanish entities   

• Track PO-related invoices in Coupa and follow up on open items, intercompany invoices and vendor payment queries 

• Request vendor creation in SAP, ensuring all mandatory data and documents are complete 

• Share monthly Amex expenses and Savings Retirement payment amounts for correct posting 

 Operations & Internal Controls 

• Collect and share evidence for internal controls from both Group and Spain perspectives, ensuring completeness and timely submission 

• Support internal and external audit queries related to your process areas, ensuring documentation is consistent and accessible 

 IT Coordination 

• Act as point of contact with the IT team from Servizurich for topics related licences, access and tools in your scope 

• Coordinate and follow up on new Copilot requests with the owning IT team, ensuring correct setup and communication 

 What You’ll Bring 

• Around 5 years of professional experience in an operations, administration, procurement, HR or finance support role 

• Familiarity with finance and procurement tools (e.g. SAP, Coupa, expense tools), experience with Power Apps or similar is a plus 

• Basic understanding of HR processes (payroll data, benefits, mandatory training…) 

• Experience working with external vendors and internal stakeholders (Finance, HR, IT…) 

• Fluent in English is mandatory, additional languages are a plus

Why Zurich 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?  

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!  

Location(s):  Barcelona

Recruiter name: Marla Spannring