About the Company
Interactive Brokers Group, Inc. (NASDAQ: IBKR), a member of the S&P 500, is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries. Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies.
For more than four decades, Interactive Brokers has focused on technology, automation, and innovation to provide clients worldwide with a sophisticated, unified platform to manage their investment portfolios. We serve individual investors, hedge funds, proprietary trading groups, financial advisors, and introducing brokers.
Our culture is driven by problem-solving, efficiency, and continuous improvement. We look for individuals who are intellectually curious, collaborative, and motivated to contribute to technology that helps simplify and enhance access to global financial markets. Interactive Brokers has consistently been recognized as a top broker by respected industry sources including Barron’s, Investopedia, Stockbrokers.com, and others.
Position Overview - Senior Associate I, Intermediaries- Open Accounts
We are seeking a detail-oriented Specialist to deliver exceptional service to our institutional and retail clients, while ensuring regulatory compliance and operational excellence. This role combines day-to-day operations with developing and improving systems of accounts managed by Introducing Brokers and Financial Advisors. The successful candidate will serve as a key liaison between clients and internal teams, managing complex inquiries across multiple communication channels while maintaining the highest standards of accuracy and compliance. This position offers the opportunity to contribute to process improvements and play a vital role in enhancing the overall client experience.
Key Responsibilities
- Deliver professional client support institutional and retail clients through multiple channels, including email, ticketing systems, and dedicated mailboxes.
- Liaise effectively with clients, sales representatives, and cross-functional internal teams to resolve tasks.
- Validate documentation for various account maintenance activities with emphasis on European tax regulations.
- Perform Anti-Money Laundering (AML) and Know Your Customer (KYC) verification checks by cross-referencing internal systems and external databases.
- Identify and escalate potential compliance risks or documentation discrepancies.
- Contribute to process improvement initiatives to enhance operational efficiency and client experience.
Qualification & Skills
- Degree or equivalent level qualification in Finance, Engineering or similar field.
- Industry qualifications ICA, FINRA or similar.
- Have worked with/for Introducing Brokers and/or Financial Advisors.
- Strong attention to detail and analytical skills.
- Excellent written and verbal communication abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Client service orientation with a problem-solving mindset.
- Proficiency with ticketing systems and Microsoft Office applications.
What We Offer
- Hybrid working model (4 days in office). Office location - North Dock One, 91/92 North Wall Quay, Dublin, D01 H7V7
- Competitive compensation packages including private healthcare, pension, life insurance, income protection, discretionary annual bonus.
- Global Employee Assistance Program
- Cycle to work scheme & Tax Saver commute scheme
- Free lunch for all employees working from the office of a value up to 14.50 euro per day.
Ready to Apply?
If you’re eager to build a career in fintech, enjoy working with international clients, and thrive in a performance-driven culture, we’d love to hear from you. Apply now and grow with Interactive Brokers.