CRM Administrative Assistant (12 Month FTC)

Job Description

CRM Administrative Assistant

AXA XL is an Equal Opportunity Employer. 

Ipswich, UKIn this role, you will play a vital part in assisting the Claims Relationship team to ensure the smooth and efficient delivery of our Motor Claims service. You will support daily operational activities, help manage key client relationships, and contribute to the preparation of reports and updates. Your role will involve coordinating with various stakeholders, handling administrative tasks related to claims processing, and supporting project initiatives to enhance service quality. By providing proactive support and contributing to the team’s overall workflow, you will help maintain high standards of client service and operational efficiency, ensuring our motor claims processes are handled accurately and promptly.

What you’ll be doing

What will your essential responsibilities include?

• Support the Motor pre-renewal process by collating and reviewing relevant claims information.
• Identify and report all open claims files with an incurred value exceeding £50,000.
• Monitor and highlight open Accident Damage (AD) claims with formula reserves that have remained open for more than 10 months.
• Monitor and highlight open Third Party (TP) claims with formula reserves that have remained open for more than 12 months.
• Identify potential subrogation opportunities, including reporting on both claim volumes and estimated recovery values.
• Review open AD claims with reserves exceeding £10,000 that are over three months old and identify potential total loss cases.
• Support the Claims Relationship Management (CRM) team with ad hoc client Management Information (MI) requests, ensuring information is validated and distributed to approved recipients in line with AXA XL protocols. Escalate recurring reporting requirements to the UK Operations & Business Support team.
• Conduct initial reviews of broker-requested data cleansing exercises, identify issues, and liaise with claims handlers to coordinate corrective actions.
• Support and coordinate post-renewal activities and associated reporting requirements.
• Manage client guide updates and action client-specific documentation requests as required.
• Communicate relevant process, client, and operational changes to the wider claims team.
• Assist in the preparation and production of client meeting packs.
• Identify large loss claims requiring review, obtain updates from handlers with a minimum of two weeks' notice where possible, and compile information into meeting packs.
• Review client meeting notes and track actions to ensure completion within agreed timescales.
• Assist in the production and analysis of Motor claims reporting and statistical packs.
• Support ongoing data quality monitoring and client-specific requirement reviews throughout the policy cycle, including:
• Tracking subrogation referrals and total loss processes.
• Ensuring adherence to client-specific handling requirements.
• Monitoring data quality standards, including reference numbers, division coding, and claims data accuracy

You will report to Claims Relationship & Service Manager.

What you’ll bring

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Proficiency in Microsoft Office Suite: A good working knowledge of Word, Excel, PowerPoint, and Outlook, with the ability to create, edit, and manage documents, spreadsheets, and presentations efficiently. Familiarity with advanced features such as formulas, pivot tables, and data analysis in Excel is a plus.
• Attention to Detail: A keen eye for accuracy in all tasks, ensuring that work is error-free, well-organised, and of high quality. Ability to comprehensively review documents and data.
• Good Communication Skills: Effective written and verbal communication abilities. Able to articulate ideas clearly, professionally across various formats including drafting reports, emails, and presentations.
• Effective Scheduling and Prioritisation: Demonstrate the ability to plan and manage multiple tasks or projects simultaneously. Skilled in setting priorities, meeting deadlines, and adapting to changing workloads with a proactive approach.
• Organisational Skills: Capable of maintaining an organised diary and managing calendars to support team goals.
• Problem-Solving Ability: Able to identify issues in a timely manner and suggest practical solutions.
• Team Player: Collaborative attitude with the ability to work well with colleagues at all levels, contributing positively to team dynamics.
• Time Management Skills: Ability to effectively manage time and workload to ensure productivity and punctuality

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.   At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity.  AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action:  We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com