IT Continuity and Process Management Specialist
The description of the role:
The role has three main responsibilities;
IT Service Management
- The role is responsible for managing, negotiating and tracking service level agreements (internal, subsidiaries, vendors),
- Responsible for monitoring service levels closely, negotiating its under-target positions with the related technical teams and reporting their actions,
- Liaises for SLA settings,
- Responsible to ensure a proper monitoring structure for the services,
- Responsible to ensure a proper IT Service Catalogue Management,
- Responsible for defining business and technical level KPIs, reporting their realizations,
- Responsible for running continuous service improvement and implementing SRE methodologies.
IT Continuity & Resilience
- Responsible for managing the IT Continuity strategies and plans in comply with the Bank’s business continuity strategies and IT continuity framework,
- Responsible for managing and following the IT Continuity dashboard and implementing the related governance rules,
- Responsible for tracking and mitigating gaps within IT Continuity setups or relevant assets,
- Responsible for preparing the disaster recovery exercise plans, performing the disaster recovery exercises periodically, reporting the results and following its actions,
- Responsible for keeping all IT Continuity procedure and processes up-to-date.
IT Process Management & Governance
- Responsible for implementing the IT processes according to the ITIL, COBIT, etc. in order to increase the quality, performance and effectiveness,
- Responsible to implementing the group governance model and following its actions,
- Responsible for re-engineering as-is processes with Lean Process Methodology,
- Responsible for managing IT processes like Change Management, Technology Management, Software Asset Management, Problem Management,
Qualifications and experience required to perform job:
- BSC degree in Industrial Engineering, Electric and Electronic Engineering, Computer Engineering or relevant fields,
- 3 years of experience in relevant areas such as Change Management, SAM, Service Management, Continuity Management or ITIL process improvement,
- Good level of English language,
- Have basic knowledge on the infrastructure such as network, databases, firewall, proxy, operating systems, etc.,
- Close working relationship with technical and business teams,
- Knowledge/certifications of standards like ITIL or COBIT is a plus,
- Good project management skills,
- Works effectively in a changing environment.