Head of Consumer Lending
Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues
Contract: Full-time, Permanent
About Us
At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.
The Role
As a key senior leader within BNP Paribas Personal Finance, you will set the strategic direction, drive growth and deliver operational excellence across the bank’s consumer lending portfolio. With an initial focus on personal loans and the opportunity to expand into other business lines, you will lead a team of professionals and collaborate with colleagues across the organisation to ensure the business meets—and exceeds—its financial, regulatory and customer experience objectives.
Reporting to the Product & Commercial Director, the Head of Consumer Lending must possess deep expertise in consumer lending, a strong understanding of credit risk, and a passion for delivering innovative lending solutions that align with the bank’s overall mission and strategic objectives.
Key Responsibilities
- Develop and execute a comprehensive business strategy for the Consumer lending business, aligning the company’s long-term vision and profit targets
- Monitor business trends, customer preferences and regulatory changes to adapt and evolve the product offering
- Oversee the end-to-end lifecycle management of all consumer lending products, from ideation and pricing to launch and ongoing management
- Set and manage annual budgets, forecasts, and P&L for the personal loans business and any other consumer lending products in the future
- Lead, inspire and develop a high performing team
- Champion a digital first approach, ensuring consumer lending journeys are frictionless, transparent, and accessible across all channels.
Skills & Attributes
- Prior experience in consumer lending, retail banking, or financial services, ideally with experience of operating within a senior leadership role
- In-depth knowledge of the personal loans market, credit risk principles, customer segmentation and regulatory frameworks
- Strong financial acumen, including experience with P&L management, budgeting, and profitability analysis
- Exceptional leadership, communication and stakeholder management skills
Could this be you?
Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave, and own it. Don’t let confidence hold you back. You don’t need to meet every requirement - if you have around 75% of the skills and the right attitude, we’d love to hear from you.
What’s in it for you
As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:
- Competitive salary and comprehensive package, contributory pension, and health cash plan
- Opportunity to buy/sell holiday giving you even more control over your work-life balance
- Flexible benefits including private medical insurance and lifestyle discounts
- A culture that values collaboration, development, and wellbeing
Apply now to join a team that makes a real impact.
Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers
Your Application Journey
- Call with our Talent Acquisition team
- Informal chat with the Hiring Manager
- Competency-based interview and Case Study Presentation
We aim to complete the process within 4-6 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.
Equal Opportunities
We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.