POSITION: Luxury Brand Ambassador
LOCATION: London Heathrow Airport, Terminal 2
HOURS: Full-time, 37.5 hrs
MISSION
A Luxury Brand Ambassador for Maison Francis Kurkdjian is passionate about fragrance with love for the products, respect for creativity, authenticity & a focus on detail & quality. You're responsible for driving sales by achieving targets while promoting the brand and providing luxury. You will demonstrate an attitude that benefits Maison Francis Kurkdjian always.
MAIN RESPONSIBILITIES
SALES:
Be an expert on fragrance, able to evoke responses to inspire & gain new clients
Provide advice & guidance for other Luxury Brand Ambassadors
Pro-actively sell products & provide luxury service
Be aware & achieve or exceed sales targets
Be aware of KPI’s
KPI: To achieve sales targets
SERVICE
Be knowledgeable on Maison Francis Kurkdjian products & be able to propose products to clients
Demonstrate products on clients & confidently explain the benefits of each product
Initiate contact with customers & welcome them on counter
Identify, understand & reformulate client needs
Develop personal relationships with clients to gain loyalty
Educate clients on Maison Francis Kurkdjian
KPI: To receive any positive feedback and it to reflect in your KPI’s
GENERAL
Participate in merchandise management
Monitor stock levels, report any issues to the Account Manager
Conduct all operational & administrative tasks
Be accountable in your role & represent the brand
Adhere to Company policies
Build relationships with store management & adhere to all store policies & procedures
Carry out any additional duties as directed by the management team
POSITION WITHIN THE TEAM
Reports to: Area Manager
CONTACTS AND RELATIONSHIPS
Internal: Area Manager, Colleagues, Head Office & LVMH HR Team
External: Cliental, Host Store Management