- Retail Partnership and Development
- Foster a collaborative and results-oriented environment, providing guidance and support to achieve business targets and elevate brand performance.
- Act as the primary point of contact for all assigned retail partners, building trust through responsiveness, reliability, and a deep understanding of individual needs.
- Maintain a proactive dialogue with local retail partner leadership (regional, district, and store leaders), anticipating opportunities and addressing issues before they escalate.
- Negotiate with retail partners, ensuring optimal commercial conditions while preserving brand equity. Secure best locations and visibility for Benefit and identify key image drivers to strengthen brand presence.
- Client Experience and Brand Representation
- Ensure that the highest level of client experience is consistently provided across all locations, creating a memorable and personalized experience for every client.
- Cultivate a positive and engaging environment for clients, store personnel, and employees.
- Develop and maintain strong relationships with key clients and stakeholders to enhance brand loyalty and reputation within the assigned market.
- Business Development
- Act as a key business driver in developing and implementing local strategies aligned with overarching business objectives.
- Leverage strategic thinking and business analysis to propose innovative ideas and insights aimed at enhancing market performance.
- Analyze business trends and competitor activities within the assigned area to identify opportunities for growth and improvement.
- Operational Excellence
- Oversee retail operations, including inventory management, visual merchandising, and promotional programming to maximize efficiency and profitability within the assigned market.
- Administer and track all budgets within the assigned market. Monitor and control expenses (T&E, freelance) within the set budget.
- Ensure compliance with Internal Control policies and Audit readiness.
Working Conditions & Physical Demands
- Ability to test and apply products to skin.
- Physical capability for tasks that may involve lifting (up to 50 lbs.).
- Continuous standing/walking for a minimum of 8 hours.
- Continuous bending of neck, arms, torso, and legs for a minimum of 8 hours.
- Work in a fragrance-filled environment.
- Physical contact with clients/customers.
- Able to use a computer for prolonged periods (6-8 hours/day).
- Travel requirement (up to 80%).
- Typical schedule requires 80% in-store presence.
Interactions
- Direct Reports (vary by market assignments):
- Boutique Proprietors (BPs)
- Sales & Services Leads (SSLs)
- Brow & Beauty Experts (BBEs)