From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.
Parfums Christian Dior invites you today to join its North America teams.
Parfums Christian Dior is part of the LVMH Group.
The CRM Manager is responsible for leading the execution of the US CRM Omnichannel Campaigns (Email, SMS, Clienteling), ensuring one-shot campaigns and triggered journeys are delivered with excellence, accuracy, efficiency and on time to animation our consumer database.
Reporting to the Senior CRM Manager, this role translates lifecycle strategy including Loyalty, Services and Event, as well as Marketing animation plan into high quality customer journey and communications.
This position oversees all stages of marketing campaigns: design, set-up, launch and performances tracking. The role partners closely with Digital Team – Strategy, E-commerce, E-merch, Content and Customer Care as well as Retail, Technical, Data and Global CRM teams to delivery best-in-class client experiences and activations. This person will play a crucial role in maintaining and optimizing our CRM activations.
The ideal candidate combines a strong client mindset with exceptional operational excellence, a passion for luxury client experience and strong logical thinking.