Resiliency Engineer

Location:

Position Summary

The Resiliency Engineer designs, builds, and continuously improves the reliability, availability, and recoverability of KeyBank’s technology platforms across on-premises, hybrid, and cloud (GCP/Azure) environments. Applying software engineering discipline to operations, this role engineers systems to meet defined recovery objectives, automates recovery and validation, and proves that critical services can withstand and recover from failure.

This is a hands-on engineering role for a builder who can write automation, reason about distributed-system failure modes, and facilitate across application, infrastructure, architecture, cloud, and line-of-business teams. The ideal candidate is equally comfortable in code, in a design review, and in a command center during a live recovery exercise.

Key Responsibilities

Automation & Engineering

• Design and code automation that reduces operational toil and replaces manual, error-prone runbooks with orchestrated, auditable failover and recovery workflows.
• Develop and maintain infrastructure-as-code, scripts, and pipelines (e.g., Python, Bash, PowerShell, Terraform, Ansible) to provision, configure, and validate recovery environments.
• Build self-healing patterns, health checks, and automated validation that confirm recoverability before a disaster is ever declared.

Reliability & Resiliency Design

• Partner with application and infrastructure teams to assess system architecture for reliability, redundancy, and recoverability against assigned system criticality.
• Define, measure, and support Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets for critical services.
• Ensure architecture is selected to meet Recovery Time Objective (RTO) and Recovery Point Objective (RPO) targets.

Testing, Chaos & Validation

• Plan and execute disaster recovery tests and targeted fault-injection / chaos experiments (e.g., zonal failure, load-balancer, regional failover) to proactively expose weaknesses.
• Improve monitoring, alerting, and observability to detect service degradation early.

Facilitation & Partnership

• Facilitate resiliency and architecture reviews, tabletop exercises, and cross-team recovery walkthroughs, aligning technical and business stakeholders toward clear outcomes.
• Provide subject-matter expertise on reliability engineering practices and drive adoption across technology teams.
• Produce clear, examiner-ready documentation and evidence, ensuring work aligns with KeyBank policies, standards, and regulatory requirements.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field—or equivalent work experience.
• Demonstrated experience in reliability engineering, DevOps, infrastructure, or technology operations.
• Hands-on coding and automation ability (e.g., Python, Bash, PowerShell) and experience with infrastructure-as-code (e.g., Terraform, Ansible).
• Working knowledge of BOTH on-premises infrastructure (compute, storage, network, virtualization, databases) AND public cloud platforms (GCP and/or Azure).
• Understanding of high-availability design: redundancy, replication, failover, and load balancing.
• Strong facilitation, analytical, problem-solving, and written/verbal communication skills, with the ability to influence across teams.

Preferred Qualifications

• Experience with site reliability engineering principles and service-level management (SLIs, SLOs, error budgets).
• Experience with disaster recovery planning, resiliency testing, or chaos / fault-injection engineering (e.g., Google FIT, Gremlin).
• Familiarity with containers and orchestration (Kubernetes/GKE), CI/CD, and observability tooling (e.g., Dynatrace, Prometheus, Grafana, Splunk).
• Experience with ServiceNow (ITOM / Business Continuity Management) or comparable orchestration platforms.
• Experience in a regulated industry or large, complex enterprise environment; familiarity with FFIEC, NIST SP 800-34/CSF, or ISO 22301.
• Relevant certifications (e.g., cloud architect/engineer, Kubernetes, Linux, ITIL).

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.