Job Summary
Working as part of the Wealth Solutions Operations (WSO) team in Singapore to provide end-to- end governance and controls of Operational processes covering WM products supported by GBS and WSO hubs. The incumbent will work with key stakeholders across Corporate actions, Settlements, Asset Transfers, Account Maintenance, Tax Operations, Balance Sheet Substantiation, Nostro, Sundry & Suspense Reconciliation and support Product Managers, Country / Group related Projects and Process enhancements.
Key Responsibilities
Strategy
• To support the 5G321-Growth strategy of the Singapore franchise to become the leading wealth manager to affluent clients.
Business
• The job holder will work with WMO’s stakeholders including CMPS, Product, GBS hubs in KL & India, Contact Centre & Client experience teams, Compliance, Finance, and auditors to achieve Business and Operational efficiency targets. In addition, the job holder will assist in the collation, preparation and submission of weekly & Monthly Key MIS and Project updates to Management.
Processes
• The job holder will be responsible for reviewing DOIs from Country and GBS teams and perform Balance Sheet reconciliation and substantiation for Wealth Solutions account balances including validation & attestation of all relevant Sundry and Suspense accounts against WM TPSS (Transaction Processing Settlement systems) on a daily and monthly basis. He / She will also manage the preparation, printing and mailing of Advice & Contract notes and general query processing instructions covering account opening and tax operations related queries.
People & Talent
• Experience with working with internal & external stakeholders. A team player and demonstrates willingness to go the extra mile.
Risk Management
• The job holder will support the Country Process Owner in the management of operational risk across processes to identify, assess, manage, mitigate, monitor, report and escalate operational and technology risks within the ambit of the Operational Risk Framework.
Governance
• The job holder will be responsible for assisting the Head of WSO SG in the governance of processing Hubs (GBS KL & India & WSO SG), Custodian and 3rd Party service providers including the conduct of Service and periodic risk reviews, and managing e all queries related to governance, tax, regulatory and statutory issues.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• Outsourcing Service Providers including GBS India, KL, HK & SG hubs.
• Regulatory Compliance Teams.
• BRMs and TPRM teams
• WM COO Leads.
• CMPS & Product Leads.
• Country Finance & Group R2R teams.
• Auditors – External & Internal
• Custodian banks and Fund houses.
Our Ideal Candidate
- 5+ years of experience in Governance, Risk Management, and Control Oversight across Wealth Management and Financial Markets Operations.
- Strong expertise in Corporate Actions, Settlements, Reconciliations, FATCA/CRS Compliance, Sanctions Screening, Data Privacy, and Capital Markets products, with a proven ability to strengthen controls, manage risk, and drive operational excellence.
- Strong experience in Custody and Asset Servicing Operations, including Safekeeping, Income Processing, Tax Operations, and SWIFT Messaging.
- Successfully led process improvements, enhanced compliance frameworks, improved client outcomes, and leveraged digital innovation, automation, and AI to increase efficiency, resilience, and business value
Role Specific Technical Competencies
- Product Knowledge of Capital market products with expertise in Mutual Funds / Unit Trust /Structured Notes and Equities.
- Settlements and Corporate actions expertise
- Outsourcing Governance and Periodic risk reviews & SRM
- Regulatory Compliance & Tax operations
- Client Servicing
- Balance Substantiation and Breaks Management
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
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