Job Summary
The Manager is responsible for overseeing and optimising end‑to‑end operational processes that support the Corporate & Investment Banking business. The role ensures accurate, timely and compliant execution of all operational activities across products and markets, while maintaining strong risk, control and governance standards.
This position leads an operations team, drives process efficiency and automation, and collaborates closely with front office, product, risk, finance, technology and compliance stakeholders to deliver a high-quality client experience. The successful candidate is accountable for operational performance, issue resolution, and continuous improvement initiatives, supporting business growth within the bank’s regulatory, risk and service frameworks.
Key Responsibilities
Service & Operations Management
- Lead the Trade Settlement function to deliver consistent, high-quality services in line with Service Level Agreements (SLAs), efficiency and accuracy standards, and sound business judgment.
- Ensure processing turnaround times meet or exceed agreed SLAs with internal stakeholders and processing hubs.
- Maintain a strong focus on service quality, ensuring zero or minimal defects and timely resolution of issues.
- Proactively manage customer interactions to prevent complaints related to service quality, responsiveness, or professionalism.
- Oversee day-to-day operations to ensure optimal use of resources, while keeping operational risk within an acceptable level.
- Contribute ideas and recommendations to enhance processes, procedures, and end-to-end workflows to improve efficiency, control, and client experience.
- Handle and manage non-routine or ad-hoc tasks within agreed timelines.
Risk, Control & Compliance
- Ensure full awareness of, and adherence to, all rules, regulations, policies, guidelines, procedures, and codes of conduct issued by the Bank and relevant authorities.
- Exercise due care and diligence on all operational matters related to Anti-Money Laundering (AML), Know Your Customer (KYC), and sanctions requirements, and support the team in acquiring and applying relevant knowledge.
- Adhere strictly to the team’s risk profile and operating policies, including those relating to operational losses, escalation procedures, and Securities Services policies.
- Minimise operational errors and losses through accurate processing, strong controls, and effective oversight.
- Support the implementation and maintenance of quality management systems and other Group or Company initiatives.
- Perform Key Control Standards Assessments (KCSAs) within the department and ensure no overdue items.
- Ensure no major adverse findings from internal, external, or quality audits, and drive timely remediation of any issues identified.
People & Talent
- Achieve individual objectives while contributing to overall team and departmental goals.
- Set clear direction for the team by translating strategy into goals, establishing clear expectations, and providing regular, constructive feedback.
- Develop talent and build team capability through coaching, mentoring, and career conversations, preparing team members for future growth and opportunities.
- Lead by example, modelling the Bank’s valued behaviours, demonstrating sound judgment, and fostering an inclusive, collaborative culture.
- Promote wellbeing, encourage diverse perspectives, and drive a culture of accountability, ownership, and continuous improvement.
Skills And Qualifications
- Diploma or Degree in Banking, Finance, or a related discipline (or equivalent).
- Preferably with relevant experience in the securities industry and/or Trade Settlement operations.
- Demonstrated problem-solving and analytical skills.
- Strong leadership and people management skills.
- Effective communication and stakeholder management abilities.
- Proven ability to multi-task and work effectively in a fast-paced environment.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.