Job Summary
Purpose
The C&E Global Engagement Lead (aka Organisational Change Management) is responsible for developing and executing the Change & Enablement strategy and plan which sits under the overall S&T COO Transformation initiative plan. This includes building engagement & communications plans; structured learning programmes using marketing, communications and change management strategies; and core OCM deliverables including change impact assessments and training needs analysis, with the objective of successfully embedding S&T change across the organisation. It is essential that the incumbent has deep capability and demonstrated experience in organisational change management, including complex target operating model changes.
Prior Target Operating Model, HR, SCM and technology transformation experience acquired across both consultancy and within in-house Change Management teams is desirable. Strategic enterprise communications and/or Core HR experience, including SuccessFactors, will also be favoured. This role sits within our Change & Enablement (aka. Organisational Change Management Practice), but will initially be allocated to the Data Shield Programme, a high profile data risk remediation project
Key Responsibilities
Strategy
• The C&E Lead is expected to indepently scope, plan and execute on critical end-to-end items within the C&E/Organisational Change Management (OCM) plan. This could include Training Needs Analysis (TNA) and Change Impact Assessment (CIA). They will also lead the design & execution of engagement activities targetted at leadership teams and the impact colleague population.
Business
Engagement Activities
• Partners with the Global Principle C&E Lead, and acts as a thought leader to successfully embed the change.
• Works with the Programme/ Project Managers (PM), Business Analysts, Design SMEs, Corporate Comms, other C&E team members and Business stakeholders across the enterprise to achieve the programme’s objectives
• Understand the project lifecycle and ensures all stages are managed appropriately in terms of user engagement
• Provide strategic and tactical advice to drive sustainable change and partner with external vendors (where applicable) to successfully deliver th project’s objectives and benefits
• Create and implement Engagement & Learning strategies, and supporting execution plans. This will feed into the overarching C&E strategy and plan
• Produce and own high quality and high impact materials within the C&E plan that drive user adoption and sustainability of change initiatives:
• Stakeholder identification, assessment and engagement across locations and functions
• Develop a tailored end user engagement strategy to target specific stakeholder groups to drive adoption, using the Change Impact assessment as a foundation
• Own and deliver a comprehensive Communications and Engagement plan – including crafting communications content with SMEs and delivery - to drive change awareness and adoption across impacted parties
• As the project evolves, incorporate lessons learned into the engagement plan and continuously improve our engagement initiatives
• Ensure identified business impacts are adequately addressed through business readiness plans, and engagement
• Work with the rest of the C&E team to ensure consistent content and messaging across engagement, training, commuications and knowledge management
• Support the execution of business testing, including User Acceptance Testing, Service Rehearsal Testing etc.
• Partner with Group HR communications & People Capability to ensure key messaging and communication/ engagement strategy is aligned, consistent and utilizes standardized formats
• Collaborate with leads from other HR and business projects to manage interdependencies, identify synergies and coordinate deployment.
Processes
• Autonomously lead, develop, and execute key C&E deliverables within the overall book of work leveraging best practice approaches, including the S&T COO playbooks and frameworks.
• Act as advocate for and SME of the OCM/C&E discipline within the broader enterprise.
People & Talent
• Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm
• Guide, support and develop team members on change management approach and methodologies where required. This incldues developing and mentoring more junior C&E team members.
Regulatory & Business Conduct
• Comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements
• Understand and ensure compliance with, in letter and spirit, all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct
• Take personal responsibility for understanding the risk and compliance requirements of the role
• Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters
• Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes and regulations, as part of the culture
• Managing adherence to risk management protocols as it relates to internal and external events
Key Stakeholders
• S&T COO Head of Change & Enablement
• C&E Principle Lead and other C&E team members
• SCM MT
• S&T MT
• SCM stakeholders
• CABM
• Project Team members & Workstream Leads
• All SCB Colleagues impacted by the change
Skills and Experience
- Organisational Change Management
- Communications including strategy design
- Stakeholder Management
- Transformation icl. Target Operating Model Changes
- Training curriculum development
- Facilitation
- 10 years of relevant working experience
Qualifications
• PROSCI, Agile Change Management or other certificates are preferred. A demonstrated ability to apply best practice mythology in an ‘on the job’ context is essential
• Experience in SCM is highly desired
• Experience in complementary disciplines, including CABM and management consultancy, will also be considered
• Candidates with both in-house and consultancy change management experience are preferred
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.