This position focuses on production support and governance for operational excellence, including:
- Production support, observability, and production governance/management
- Designing operating models and process controls
- Participating in audits and compliance activities
- Designing dashboards and views
- Proficient use of Copilot to improve day-to-day efficiency
- Providing production stability metrics and insights to management
- Acting as a gatekeeper for GBP production processes and standards
- Leading meetings, driving decisions, and coordinating cross-functional stakeholders
Key technical skills required:
- AWS
- Logging and monitoring tools: Splunk, Dynatrace, Datadog, CloudWatch
- ServiceNow
- Kafka
- API design/integration and troubleshooting
- Incident, problem, and change management (ITIL-aligned)
- SRE/operations metrics (availability, reliability, MTTR, SLA/SLO reporting)
- Root cause analysis and post-incident governance
- SQL and data analysis for operational reporting
- CI/CD awareness and release governance
- Strong communication, stakeholder management, and documentation skills
Required experience and skills
- 6+ years of IT troubleshooting, resolution, and maintenance experience.
- Experience with large-scale on-premises and public-cloud environments, preferably AWS.
- Strong observability and monitoring knowledge, including Grafana, Dynatrace, Prometheus, Datadog, and Splunk.
- Familiarity with CI/CD and infrastructure tools such as Jenkins, GitLab, and Terraform.
- Familiarity with EKS, Kubernetes, Docker, and common networking issues.
- A proactive approach to learning and recommending new technologies