Job Description
About AXA:
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers.
Job overview:
Join AXA as the Transformation Delivery Guild and lead a vibrant community of nearly 200 passionate professionals driving real transformation. Inspire teams to push boundaries, foster a culture of innovation and excellence, and work hand-in-hand with senior leaders to turn bold ideas into lasting impact. Be the catalyst for meaningful change, shaping AXA’s future with energy, purpose, and a relentless focus on continuous improvement.
Key responsibilities:
- Be an inspirational leader to a diverse team of change professionals, including Project Managers, Business Analysts, PMOs and specialists, fostering a culture of excellence, collaboration and continuous learning.
- Set the strategic direction for the Change Guild, shaping future capabilities, ways of working and professional standards to deliver AXA’s transformation ambitions and strengthen organisational change capability.
- Champion exceptional standards of change delivery, continuously elevating the capability, professionalism and performance of teams across waterfall, agile and product-focused methodologies.
- Provide senior-level influence, including having open, impactful conversations with ExCo about delivery health, resource needs, organisational capability and cultural evolution.
- Build and develop talent, coaching frameworks and professional growth pathways, ensuring the team is equipped to deliver complex, multi-million-pound technology programmes.
- Partner with business leaders, product teams and key stakeholders to align priorities and address challenges to build a resilient, high-performing change function.
- Oversee the evolution of the change function from traditional waterfall delivery to more mature agile and product-oriented operating models.
Work arrangements:
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) from December 2026. Away from home means attending the office, visiting clients or attending industry events.
Your skills & experience:
- An inspiring and strategic leader, adept at managing large-scale transformation within regulated financial services environments, balancing governance, risk and compliance requirements whilst enabling innovation, transformation, and business growth.
- Successfully led, developed and inspired large-scale change communities and teams, driving engagement, capability and performance at scale.
- A passion for mentoring and motivating change professionals, with a strong focus on talent development, professional excellence and high standards.
- Experience overseeing large-scale technology programmes, including platform implementations, migrations, transformations and product creation.
- Strong background in leading project, programme and portfolio delivery functions across waterfall, agile and product-led environments.
- Exceptional stakeholder management and influencing skills, with the ability to engage ExCo and senior leaders to foster a collaborative and high-performing culture.
- Ability to lead organisational and cultural transformation, creating engagement and buy-in across senior leadership teams and wider business communities.
- Comfortable operating at both strategic and operational levels, shaping long-term capability whilst ensuring change teams are equipped to deliver business priorities.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
How to apply:
To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to lauren.cooper@axa-uk.co.uk.
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