Reporting to the EMEA Omnichannel Business Development team, you play a key role in maximizing business potential and customer satisfaction across the EMEA region. Your main mission is to optimize the entire omnichannel value chain to support business growth and elevate the customer experience.
You ensure that the digital services and experiences offered to customers are aligned with the Group's overall strategy and are fully relevant and effective at the regional and market levels. By leveraging data analysis, market knowledge, and close cross-functional coordination, you identify and deploy initiatives to improve the customer journey while maximizing business impact.
This position is at the interface between customer experience, service design, and performance optimization, requiring both strategic vision and a willingness for operational management. You know how to structure complex issues, prioritize high-impact initiatives, and translate them into clear and compelling recommendations, particularly through high-standard presentation materials.